The Hardware Repair Shop

The Hardware Repair Shop is authorized to perform warranty repairs on the following equipment:

• Toshiba laptops and monitors
• Dell laptops and desktops (only Dell laptops that were purchased from The Campus Computer Store)
• Lenovo (formerly IBM) laptops and desktops. Please view the list of unserviceable Lenovo models.
• HP "Business" laptops, "Business" Desktops, and select models of LaserJets
  Note: We cannot perform repairs on any Pavilion or Presario models
• Apple laptops and desktops
• Prosys (formerly Sona) desktops

 

For a list of brands that we cannot service, and their contact info, please visitour Unsupported Brands page.

Cost:

• Please refer to our page on Service Fees for details.

 

Reimaging:

• Please be advised that in the event that we are required to reimage your system, ALL of the data on the hard drive will be lost.

 

Shipping Form:

• If you use a courier service to drop your system off at the Hardware Repair Shop, please complete the Courier Shipping Form (PDF*, 108 KB) and attach it to the system.

 

Depot Pick Up:

• Photo identification is required to pick up any item that was left at the repair shop.

 

Data Backup:

• Backups for your data prior to reimaging will only be initiated by ITServices upon your explicit request. ITServices recommends you backup your data before service.

• If you do wish ITServices to backup your data, please be aware that there are three options that you may choose from:
  • Your data will be backed up on an external server and then copied to your new or reimaged hard drive into a desktop folder named "OLD HARD DRIVE" for the flat rate of $75 plus applicable taxes.
  • Your data will be backed up on DVDs and given to you at the rate of $75 plus applicable taxes (this option is only available if the total data back up requested is 7g's or less, maximum of 2 dvd's)
  • Your data will be backed up onto an external hard drive supplied by you for the rate of $75 plus tax. (NOTE: ITServices is NOT responsible for any failure of the provided hard drive or the corruption of data once it has been transferred.)

• In the event that ITServices is unsuccessful in retrieving and backing up your data, there is a minimum charge of 1 hour labour ($55.00 plus taxes).

  *PDF files can be read for free using Adobe Acrobat Reader.

 

General Enquiries:

• Telephone: 613.533.2054
• Email: microrep@queensu.ca
  • This contact is not for general technical support.  If you require technical assistance, please contact the IT Support Centre.

Administration, Finance, Purchasing and Receiving:

• Bonnie Fleming
  • Telephone: 613.533.3352
  • Email: microrep@queensu.ca

Manager, Campus Computer Sales & Service:

• Keith McWhirter
  • Telephone: 613.533.6028
  • Email: mcwhirtk@queensu.ca