There are a variety of attachment viewing applications available, each supporting a different file type. There are also editing applications for Microsoft Word and Excel files (eWord and eCell) which require a purchased license for full functionality. If a licensed is not purchased, however, the editing applications can still be used to view attachments. The editing functions, however, are disabled until the product is registered.

The following is a list of the applications you might use to view various attachment file types:

To see Sent Items, you need to change the status of the Track Sent Items option to "Email".  NotifyLink will then place Email sent from the device into the Sent Items folder.  To adjust the setting, open NotifyLink, press the menu button, then select Preferences > Email Settings.

Note:  Saving Sent Items will take up memory on the device.  We recommend that users do not use this feature.  If you do enable the feature, delete the contents often. 

Sent Items are also saved in your IMAP account in the folder Sent.

To setup a blackberry for use with your Queen's email you will need to go to the web page for your provider.  This method uses your providers BIS server to forward your email to the device.

For Bell:         https://bis.na.blackberry.com/html?brand=bell

For Rogers:   https://bis.na.blackberry.com/html?brand=rogers

If you haven't already done so you'll need to create an account with your provider (this is free assuming your subscribing to the blackberry service). Once you've logged in, select email accounts and provide the information requested for your Queen's email account. You can create multiple accounts if you like. The username must be your NetID. If in the beginning you are experiencing difficulties sending or receiving email from your BlackBerry device, click on the service books option and send service books to your device.

The IT Support Centre does not support this feature. If you experience problems in setting this up, please contact your provider for assistance.

• Go to the web address http://notifylink.queensu.ca/client/
• Login using your NetID with the @queensu.ca added
• Enter your NotifyLink password.   
• Click on Accounts
• Click on General
• Click on View your statistics

Look at the following sections:

First two sections show that the password entered in this web interface for email and calendar are correct.  An error of (??) will indicate if there is a password error.

The last section shows that the device is communicating with the NotifyLink server.

Email Statistics:

• Time Mailbox Last Checked:  009-08-21 12:19:39
• Result: Mailbox check successfuly

PIM Statistics:

• Last Calendar Result:  Success
• Last Contact Result:  Success
• PIM Cycle Start Time:  2009-08-21 12:18:44
• PIM Cycle End Time:  2009-08-21 12:18:45

Device Statistics:

• Last Sync:  2009-08-21 12:16:06

To reduce your charges for roaming ITServices suggests the following: Log in in here https://notifylink.queensu.ca/client Once you have logged in you can then adjust the settings for your device synchronization.

• Enable Smart Retrieval - To do this click on General > Control> Smart Retrieval is an option under Message Options . Now the user can decide to download the complete message or not.
• The user could also set a longer sync interval so that the device is not making contact with the server as much.
• We would also suggest the possibility of turning the data off and use local wifi connections. Most hotels and restaurants now have this available.
• You could also just shut off Synchronize All Mail which will only sent all new unread email to the device.

As an example that was provided to us from CBCI Telecom the roaming charge for data that they have negotiated with Sprint and Telus in the United States is $6.00/MB.

• Login to your notifylink client admin page and update the device pin#:
  http://notifylink.queensu.ca/client/clientlogin.php
• Go to the General Tab.
• Then click Device
• Where is shows PIN: put in your new one. 
• Click Apply Changes and then Click Synchronize Device.  NOTE: Some users have found that clicking Synchronize Device twice is required.


• On the Blackberry open Notifylink (You only have to do this part if you have already installed notifylink on the new device without having updated your pin).
• Go to Preferences
• Then Account Settings
• Select Delete Account
• Say Yes to any questions
• Then re-register once completed and your new device will work

Three possible reasons for missing email:

1. You have mistakenly blocked the email

   From: http://notifylink.notify.net/nlheClient.asp#BLOCKS

   
   With the BLOCK and UNBLOCK commands,  Notifylink lets you control a custom list of specific email addresses you may wish to block from receiving messages from on your wireless device. This is useful for blocking spam and other unwanted email from a senders address. To BLOCK a sender, open the message and click on Options - Commands - BLOCK.  Emails from that email address will no longer be sent to your device.

   
   The UNBLOCK command can be sent from your blackberry and is used to unblock a previously blocked address you now wish to receive messages from.  Simply open Notifylink, Click on Options - Commands - UNBLOCK.  You are then prompted to enter the email address you wish to unblock.  New email from that address with then be sent to your device when available.

2.  You have moved the email from the Inbox to another folder in your email client.
   

   
   Blackberry will sync changes to your email so if you move it from the mail servers Inbox, it will be removed from the blackberry on the next mail sync.

3. You have enabled an email filter in the web client of notifylink or in webmail.
   
   Solution: Turn off filtering or check/correct your filters / junk mail filter settings.

See the tutorials on Changing and Removing Stored passwords.