ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613-533-6666.
Faculty and Staff: Go to netid.queensu.ca and click email alias then submit the address change form.
Students and Alumni: Change your preferred name in SOLUS and then contact the ITServices Support Centre to complete the process.
It won't. You will still need to use your NetID to authenticate when you log into your email, or any of the other Queen's services that require your NetID to authenticate.
You have the option to switch your preferred email address back to your NetID@queensu.ca email address by logging into the NetID Profile Manager, on the "Email Alias" page. After doing so, you will still receive messages addressed to your email alias, but you will not be able to send email using your alias in the "From" field for outgoing messages. This will happen automatically whether you are using Office 365 or Outlook Web App. The same applies to local versions of Outlook if your account is properly configured to use Exchange Server.
Yes. When you first select your email alias, it will be yours until your mailbox is removed from the system. Even if you decide not to use it as your preferred email address, it will still be reserved for you.
In most circumstances, an email alias is retained for grace period of 18 months after the mailbox associated with it is removed from the system. If an email account is reactivated within this time, the email alias will still be reserved. If not, the email alias will become available again to be claimed by another user.
Changes to your legal name must first be initiated through Human Resources (faculty and staff) or the University Registrar (students and alumni). If you have not yet taken these steps, please see the NetID FAQs.
If you have made the changes through the appropriate channels, they should show up in your account within 4-5 days. If you still have not seen any changes to your account by then, contact the IT Support Centre.
Once your legal name has been changed, you should be able to change the email alias that has been assigned to you:
You need to set a password for your new your.name email alias.
Note: For graduate students who manage mailing lists as an instructor or a TA, they can still log in using their List Owner email address and password previously set. Please contact the IT Support Centre at 613-533-6666, if you have any questions about this service for graduate students.
You can still log in using the email address and password that you registered as a list owner.
If you would like to use your your.name email address, you can add it as a list owner and create a password for it.
ITServices recommends adding the new email alias rather than changing the current address to the new one. You can keep the passwords the same too.
Yes, there are several things ITServices recommends you do: