ITServices
Queen's UniversityEmail FAQs
ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.
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Q. How do I forward my Queen's e-mail to another e-mail account??
- Log on to Queen's webmail at https://webmail.queensu.ca
- Click the Options tab to open it
- Select Settings from the tabbed menu bar
- Scroll down to the Mail Forwarding section
- Check the box Enable forwarding
- In the Email Address: dialogue box enter the e-mail address you want your e-mail to be forwarded to.
- Click the Add button
- Click the Save button
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Q. How Do I stop forwarding my Queen's e-mail?
- Log on to Queen's webmail at https://webmail.queensu.ca
- Click the Options tab to open it
- Select Settings from the tabbed menu bar
- Scroll down to the Mail Forwarding section
- Un-check the box Enable forwarding
- Click the Save button
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Q. How Do I Filter my Queen's e-mail?
- See the tutorial at: http://www.queensu.ca/its/email/webmail/tutorials/filters.html
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Q. I am unable to login to Queen’s Webmail using a PDA (Palm, Blackberry or other PDA device)
The reason this is happening is because most PDA devices use a Web browser that is just not rich enough to work with the Queen’s Webmail site.
Use an Email client that is native to your PDA device.
- Q. How do I set a vacation message?
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Q. I use Mozilla Firefox and Queen's Webmail to send e-mail. Why do some attachments that I send not arrive?
When you use Mozilla Firefox and Queen’s Webmail to send an e-mail with MS Office attachments and the filename is long, some e-mail recipients, mainly Eudora users, receive the message but not the attachment. Instead of the attachment the message contains text similar to:
Content-Type: application/applefile
Content-Disposition: attachment; filename="long file name of a Word doc here," _more text.doc"
Solution:
Use Internet Explorer, or an email client such as Microsoft Outlook.
- Q. What is the Email account termination policy at Queen's?
- Q. When will my email account expire?
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Q.My Queen's Email Account is about to Expire. How do I retrieve my emails?
The first step to manage Queen's email before account termination is to configure a forward on the Queen's email account. This will ensure that you receive incoming Queen's email at your alternate email address until the date of termination. Forward tutorial can be found here. http://www.queensu.ca/its/email/faqs.html#one
Users have a number of options available to retrieve and store email from their webmail account.
- Option 1 - Configure a local email client on your personal computer for POP email access. POP access will download emails contained in the webmail Inbox only, to your local machine. To retrieve emails contained in other folders, you will need to access your Queen’s account using Webmail and move all email from other folders into the Inbox or use Option 2.
- Option 2 - Configure a local email client on your personal computer for IMAP access. IMAP access (the preferred method if you have created mailboxes in Webmail) will allow you to drag and drop all webmail mailboxes to your local machine. This must be done one folder at a time.
- Option 3 - Configure a 3rd party online mail system, Gmail, Hotmail, etc to access your Queen’s account. Most of these email providers have online help documents to configure their mail settings to access email from other accounts. If you configure the 3rd party system to access Queen’s, all email contained in the Queen’s Inbox will be downloaded into your 3rd party account. If you have other mailboxes on webmail, you will need to log into webmail and move these messages into your Inbox, making them available to download into your 3rd party Inbox.
Windows and Apple OSX Client Configuration tutorials can be found here: http://www.queensu.ca/its/email/tutorials.html
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Q. What is spam and what do I do about it?
How to deal with spam is discussed in the Network Policies
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Q. I am trying to send a large attachment and I get a message back telling me it is too big. How do I work around this?
There are limitations on the size of emails (including their attachments) that you can send, Large emails cause problems in the sending and receiving of emails and can cause the receipient of your email to go over their email quota, lose email, and have trouble downloading their email.
If you are sending images reduce their size before you attach them to your email. There is a good article with instructions on reducing the size of images in the Fall 2010 Newsletter.
If you cannot reduce the size of the email attachment then consider uploading the attachement to a file sharing server. Queen's provides QShare for use by Students, Faculty, and Staff. QShare allows you to upload your files to your QShare space and then send a Link (for anyone with a Queen's NetID) or a ticket (for anyone who does not have a Queen's NetID) inviting people to view your files. They can then download them - without using email - to their own computer. QShare is well documented with tutorials available in HTML and/or video format at http://www.queensu.ca/its/qshare/tutorials.html QShare also has collaboration tools that let you track who and when a file has been accessed.
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Kingston, Ontario, Canada K7L 3N6 613.533.2000