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Queen's University

Help and Support

Queen's Email for Graduate and Professional Students

Notice Icon


Coming in fall 2014: Your email and calendar service

is being upgraded to Microsoft Office 365



What can you expect?

What to expect iconThe following information outlines the three most important things you’ll need to know about the migration. For more detailed information, please see our Migration FAQs.



  1. You will experience a brief service outage when your account is migrated. The outage will be 2-3 minutes in duration.

  3. You will receive a notification message 24-48 hours before your outage. Email notification will be sent out in late September or early October.

  5. phone icon ACTION IS REQUIRED. If you are currently using a mobile device to access your email and calendar, you will need to reconfigure your email account on your mobile device after your account is migrated.
  • The recommended method is to delete your existing account and then re-add using the instructions in the configuration tutorial for your device. If using an IMAP configured client, please follow the IMAP tutorial for your device. It is important to do so after your account is migrated, or you will be trying to connect to a service that does not yet exist.


Additional Information


Help & Support


Kingston, Ontario, Canada K7L 3N6 613.533.2000