Please enable javascript to view this page in its intended format.

Queen's University
 

Help and Support

Sending Email From a Shared Mailbox in Outlook


When you send a new email to the shared mailbox you will need to ensure that the From: field contains the name of the shared mailbox and not your name.  By default the From: field is not shown when sending email - because you are sending email from your account.  However, now that you have two mailboxes that you can send from you will need to make the From: field visible. 

 

 

  1. From the Outlook main menu select the New Email button to send a new email
    • The New Email screen will open
    • Examine the new email.  If the From field is visible skip to step 3
    • If the From field is not visible, continue with the next step
    outlook-from-one.png
  2. In the New Email screen click the Options tab
    • Select the From button
    • The From field will now be visible and be pre-populated with your email address
    outlook-from-two-new-new.png
  3. Click the down arrow beside the From button
    • Select Other E-mail Address...
    outlook-from-three-new.png
  4. The Send From Other E-mail Address screen will open
    • enter the email address of the shared mailbox
    • Click the OK button
    outlook-from-four-new.png
  5. The New Email screen will re-open
    • The From field will now be populated with the address of the shared mailbox
    • In future you will be able to select from which email address to send email - your personal email account or the shared mailbox.
    outlook-from-five-new.png
  6. When replying to an email sent to the shared mailbox the From field contains the name of the shared mailbox

    outlook-twelve.png

Kingston, Ontario, Canada K7L 3N6 613.533.2000