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Queen's University

Managing Your Junk Folder in Outlook 2011

This tutorial teaches you how to protect your account from junk mail. There are two ways to do so - Manual input of blocked or safe senders or Marking emails in your inbox




Manual Input of Blocked or Safe Senders

Note: External address that are added to this list won't stay added until the old (JES) email service is permanently retired in Spring 2013.

Emails that are on the Blocked Senders list will be automatically put into the junk folder and emails that are on the Safe Domains list will never be put into the junk folder. 

  1. Click on Tools in the tool bar

  3. Select Junk E-mail Protection
  4. Click the Safe Domains tab to edit your safe senders:
    • Type in domains that you would like to receive messages from safely, e.g.
    • Separate each domain by a comma
    • Click OK

  5. add in any domains you would like to receive emails from
  6. Click the Blocked Senders tab to add blocked senders:
    • Type in addresses or domains that you don’t want to receive emails from
    • Separate each domain by a comma
    • Click OK
    • add in any email addresses or domains you think are junk





Mark as Junk (Or Not Junk)

More often than not, it is more convenient to assign email addresses as junkor not junk when messages are received. You can mark an email as junk or block the sender from a direct email that you have received on the go.



  1. Safeguard an email that has been sent to your junk folder:
    • Go to your Junk E-mail folder
    • Double click on an email that is a real non-spam email
    • At the top of the email, click Mark as Not Junk

    • Mark as junk (or not junk) located at the top right of the message

  2. Mark a spam email in your inbox as junk:
    • Open up an email that you would like to consider as junk
    • On the ribbon, click the drop down group Junk
    • Select Mark as Junk
    • Click the drop down group Junk again and select Block Sender
  3. mark as junk in an email msg

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