Queen's Email and Calendar Service for Students
Please note: In the coming weeks, Queen's graduate and professional students will be migrating from "on-premise" Microsoft Exchange service to Office 365. Until then, information and help documentation help can be found under the Exchange Email and Calendar Service page.
For the most current information and help documentation for Office 365, please see the
Microsoft Office 365 Service page.
Office 365 Email and Calendar Office 365
is a web-based suite of software from Microsoft that offers secure, anytime, anywhere access and includes the following:
- Email — 50 gigabytes of storage space
- Calendar — manage your schedule, book meetings, share your calendar with others
- Tasks — create daily to-do lists and set reminders
- Contacts — store your contacts and then access them from any computer or mobile device
- Fully integrated email, calendar, tasks and contacts
- Feature-rich web interface
- Seamless mobile integration
- Compatibility with staff and faculty email & calendaring system
- 99.9% up-time
Other functionality in the Office 365 Suite will be implemented following the email and calendar migration.
Who Can Have It?
- Undergraduate students at Queen's University
Are There Any Costs?
- The basic service is centrally funded.
How Do I Get It?
- All undergraduate students have access to a Office 365 Email and Calendar account
- Activacte your NetID first
- Once your NetID is activated, log in to http://outlook.com/queensu.ca
- If you need help configuring your account or client, see the Office 365 Tutorials.
How Do I Discontinue It?
- Your Office 365 email account is your official Queen's email account. All University correspondences will be sent to this account. If you do not use this account, or forward it to another account you could miss important information.
- Your Office 365 account will remain active until you leave Queen's.
What if I Leave Queen's?
- Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's.
- If you graduate from Queen's, two things can happen:
- If you continue as a grad student at Queen's, then you will keep your email account.
- If do not continue as a grad student at Queen's, then your account will automatically transition to the Alumni Email Service one year after graduation. However, to keep your email service active, you must log in to your account at least once a year. If you are only using your Queen's email account to forward mail to another address, then you will still need to log in to avoid losing your email service.
Message size limit
||The maximum total size of an e-mail message. The total size includes the message header, the message body, and any file attachments.
Note An email client may limit the size of an individual file attachment to a value much less than the message size limit. For example, in Outlook Web App, the maximum individual file attachment size is 10 MB.
Deleted Items Folder Retention Period
||The maximum number of days that items can remain in the Deleted Items folder before they are automatically removed.
Retention period for items removed from the Deleted Items folder
||The maximum numbers of days that items removed from the Deleted Items folder are retained before they are permanently deleted.
Junk E-mail folder retention
||The maximum number of days that items can remain in the Junk E-mail folder before they are automatically removed.
||The maximum number of message recipients allowed in the To:, Cc:, and Bcc: fields.
||The maximum number of email messages that can be sent from a single email client per minute. The client is identified by the user account.
||30 messages per minute
||The maximum number of recipients that can receive email messages sent from a single cloud-based mailbox in a 24 hour period. After the limit has been reached, messages can not be sent from the mailbox until the number of recipients that were sent messages in the past 24 hours drops below the limit. The recipient rate limit applies to messages sent to recipients inside and outside your organization. For more information, see Bulk E-Mail and Daily Recipient Rate Limits.
||1,500 recipients per day
- Undergraduate students who do not wish to use the Office 365 "cloud" solution for their Queen's email and calendar service can choose to "opt out." In this case, they will still receive a Queen's email address and an account using the "on premise" email and calendar service for staff, faculty and graduate students (Microsoft Exchange).
- Students will be allowed to switch email service one time per year.
- To opt out of Office 365 email and calendar service, fill out the Office 365 Opt-In/Opt-Out Request Form.
- Requests to opt out will be processed once per week (on Wednesdays) and may take up to one additional day to take effect.
- Email clients (e.g. Office 2010) and/or devices (e.g. smart phones) will have to be reconfigured to reflect the change in service.
- Users who opt out of the service being used by their peers should be aware that they will lose some features and integration functions as identified in this table:
Office 365 "Cloud" Service
Exchange "On Premise" Service
|50 GB of storage
||5 GB of storage
|Cannot add/accept/cancel meetings with on premise calendar users (write permissions)
||Cannot add/accept/cancel meetings with Office 365 calendar users (write permissions)
|Cannot share mailboxes or mail folders with on premise users
||Cannot share mailboxes or mail folders with Office 365 users
|Cannot share contacts or tasks with on premise users
||Cannot share contacts or tasks with Office 365 users
Please see our Service Level Objectives.
Service Level Objective
Please see the links below for Service Level Objectives:
Governing IT Policies
Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:
Help & Support
ITServices can help with ...
Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.