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Office 365 Email and Calendar FAQs

ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.

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Q. When following the instructions I went through "Options", "Device", "Advanced System Settings", however there was no options for "Enterprise Activation". Is there an alternate place I can enter my NetID and password?

You have two options:

The first option is to download the enterprise activation software for use on your phone. RIM has released a free app that works to activate devices for BES access, over a BIS service plan. I would suggest trying this option first as it will give you the full benefits of our new email service.

You need to install this on your blackberry, using appworld. Here is the link to the App World Enterprise Activation: http://appworld.blackberry.com/webstore/search/Enterprise Activation/?lang=en

Please download it and install it to activate your Blackberry for a BES account.

The 2nd option is to follow the BIS tutorial, removing your existing account and re-adding it via the instructions shown.

Q. When I create a new message in Office 365 Web App there are Chinese characters in the CC: field. How can I fix this?
There is a bug in the English Canada Regional Settings.
1. Upon creating a new message you may notice Chinese characters in the CC: field
2. Select Options and from the flyout menu See All Options...
3. Select
  1. Settings then
  2. Regional, next
  3. Set Language English (United States or U.K.) not Canada as it has a bug, and
  4. Set Time Zoneto UTC-05:00 Eastern Time (US & Canada).
  5. Click Save
4. You're done!

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