ITServices
Queen's UniversityWebmail FAQs
ITServices has gathered a listing of frequently asked questions about Webmail. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.
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Q. I lost so many composed email because when I tried to send them (with spell check), the message came to say that time was expired and I need to log in again. By the time I logged in again, my new composed message was gone somewhere and I cannot find it. How do I correct it?
A. Yes this time out is an issue that can't be fixed for security reasons.
Webmail has an 1/2 hour idle time out from first login to Single sign on (SSO) application (my.queeensu.ca, wiki.queensu.ca, webmail.queensu.ca and others) and SSO has a 2 hour hard time out. Also any logout of any SSO application logs out all SSO applications.
The big problem is that this idle time out is interactions with the server. So, if you are composing or editing email, there are no interactions with the server so the idle time does not get reset. Resets happen only when actions such as Saving a Draft, Spell Check, and sending a message take place.
Best way to avoid loosing an email you are composing is to select Save Draft from time to time. If you do get timed out, then you will find the last saved draft in your Drafts folder in webmail.
Alternatively you could edit your message in WordPad or NotePad and copy and paste into webmail when you are ready to send it.
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Q. How Do I stop forwarding my Queen's email?
- Log on to Queen's webmail at https://webmail.queensu.ca
- Click the Options tab to open it
- Select Settings from the tabbed menu bar
- Scroll down to the Mail Forwarding section
- Un-check the box Enable forwarding
- Click the Save button
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Q. I am unable to login to Queen’s Webmail using a PDA (Palm, Blackberry or other PDA device)
The reason this is happening is because most PDA devices use a Web browser that is just not rich enough to work with the Queen’s Webmail site.
Use an Email client that is native to your PDA device.
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Q. How do I set a vacation message?
Please see the Vacation message tutorial
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Q. I use Mozilla Firefox and Queen's Webmail to send email. Why do some attachments that I send not arrive in Eudora?
When you use Mozilla Firefox and Queen’s Webmail to send an email with MS Office attachments and the filename is long, some email recipients, mainly Eudora users, receive the message but not the attachment. Instead of the attachment the message contains text similar to:
Content-Type: application/applefile
Content-Disposition: attachment; filename="long file name of a Word doc here," _more text.doc"
Solution:
Use Internet Explorer, or an email client such as Microsoft Outlook.
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Q. MS Excel email attachments in .xlsx format are received as .zip files even though they were not initially transmitted in this format. When received, they cannot be opened, even by the same program/version that saved the file in the first place.
Microsoft Office 2007 has introduced some new file formats like docx, xlsx, pptx etc. One docx/xlsx/pptx file is actually a collection of many files, stored in an archive (zip-file). When these files are downloaded by the Internet Explorer from a webserver, the extension of the file may be changed to "zip". To open this file, you just need to change the extension to the correct one.
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