Information Technology Services
Information Technology Services

Getting Started for Faculty

  • Getting started for faculty resources. Photos Queen's Image Bank.

  • Getting started for faculty resources. Photos Queen's Image Bank.

  • Getting started for faculty resources. Photos Queen's Image Bank.

  • Getting started for faculty resources. Photos Queen's Image Bank.

Information Technology Services welcomes you to Queen's!
We're here to help you manage your way with all your technology needs.

Getting Started in Five Easy Steps

Ten Character NetID passwords now required

As of October 11, 2016 all new NetID password changes must adhere to the following standard:

  • Be a minimum of 10 characters
  • Contain at least one uppercase letter
  • Contain at least one lowercase letter
  • Contain at least one number
  • Contain at least one special character

Strong passwords protect both personal and university information and prevent misuse of Queen's University resources.

This standard exists as an element of the Queen's University Electronic Information Security Policy Framework.

1. Get your NetID!

Your NetID is your network identity at Queen's University. It gives you access to many online resources and services offered at Queen's.

Your NetID can be set up in two ways

  • The day after your information is entered into the Human Resources system by your department's HR administrator, you can use the Activate your NetID Profile Manager. The activation process will create your NetID and let you choose a password.
  • You can also create Challenge Questions and register an alternate email address in case you forget your password.

Alternatively, your  ITAdmin Rep may set up your NetID for you. If so, you will still need to use the NetID Profile Manager to change your password, create Challenge Questions and register an alternate email address. 

Note: Within the NetID Profile Manager, you will also be able to create an email alias. This is not a different email address, but rather a more user-friendly version of your email address that helps other users recognize you as a sender. Instead of, your email address will use your first and last name, such as  

2. Get connected!

A high-speed wired network is available in virtually all offices and labs, and in many classrooms. If your office does not have an Ethernet jack, your ITAdmin Rep can request that one be installed. If the jack is present, plug the Ethernet wire into the jack of your computer and turn your computer on. Your computer will automatically make the connection. Test your connection by opening a browser and refreshing the screen.  If your network is not working, contact the IT Support Centre (ITSC) by calling 613-533-6666 (ext. 36666 on campus). 

Wireless access is available in most locations across campus. View our wireless map for coverage areas. Queen's recommends using the secure wireless network, QueensuSecure_WPA2, when connecting wirelessly. For help connecting to wireless, please see our wireless networking tutorials. Need more help? Contact the ITSC. 

Telephone access is provided in employee offices. If your office does not have a phone, contact your ITAdmin Rep, who will arrange to have one installed. Your phone number and office location will automatically be added to the Global Address List (GAL) to help others on campus locate you.

3. Set up email and Microsoft Office!

Queen's provides the Office 365 collaboration suite for all faculty, staff and students at Queen's.  

Once you have your NetID and password you can log into Office 365 and setup your Email and Calendar account. Office 365 includes Email and Calendar, online storage (OneDrive for Business), instant messaging and conferencing (Skype for Business), Groups and Planner, plus other software apps to make collaboration easy. All the apps synchronize seamlessly with mobile devices and desktop clients. 

You have three choices on how you access your email account. You can log into Office 365 from anywhere and have full access to your Email and Calendar as well as other apps in the Office 365 suite; you can download the apps for your mobile devices from your respective app store; or you can download Office 365 ProPlus (Office 2016) onto your desktop or laptop (up to five installations).   

4. Protect yourself!

It's not just your personal data, but the university's resources as well!  If university data will be stored on mobile devices (including your personal devices), you have an obligation to protect the information by encrypting the device.

Here are some ways to keep personal and confidential information safe:

  • Visit the Security page of the ITS website to learn more about information security and safe computing.
  • Take the Information Security Awareness Course (log into Moodle with your NetID and password)
  • Use strong passwords for your NetID and all other accounts, and do not share them with anyone.
  • Know how to secure your phone and laptop, and ensure that all of your devices are encrypted. We offer a free Encryption Service, or encryption tutorials, if you'd like to do it yourself.
  • Keep your operating system, browser and other software up to date.
  • Install antivirus software and keep it up to date. Use it to scan your device regularly.
  • Think before you click links!  There are a lot of phishing attempts going around. If you receive an email requesting you confirm your identity, stop and think. Providing your credentials to an unknown source can put you at risk of identity theft. Report suspected phishing attempts to If you think you may have been a victim of phishing, contact the ITSC as soon as possible. 

5. Ask for help!

The IT Support Centre is your first point of contact for technical problems and can provide advice on safe computing. 

Visit us, call us at 613-533-6666, or fill out the Online Help Form and we will be happy to help you!

Self-Help Tutorials and FAQs

Online Tutorials and FAQs  provide step-by-step instructions for services provided by ITS.

Teaching Resources

onQ - Queen's Learning Management System

OnQ is Queen's University's enterprise learning management system, built in the Brightspace/D2L environment that many students are already familiar with, both at Queen's and at other institutions. It can be used to deliver academic courses on the Web or to supplement face-to-face instruction. It can also be used for collaborative research and project-based group work. A variety of features are available, including:

  • Content management for presentation and sharing
  • Communication options (one-to-one and within groups, both in real time and nonconcurrently)
  • Project/assignment collaboration and presentation
  • Performance assessments and evaluations
  • Academic course administration and grade management

Training and Support

  • Getting Started Training - weekly (Monday/Thursday)
  • Drop-ins - Tuesday afternoons between 1:00 - 3:30pm
  • Visit the onQ Support website for more details


Electronic Classroom Support

With the increased use of digital equipment used in the teaching process, it can be confusing trying to keep up with quickly changing technology. There are a number of classrooms on campus that have a wide range of A/V equipment in them, ranging from audio equipment such as wireless microphones to projectors for presentations.

Need more info?

Visit our faculty, staff, and departments services pages to learn what else ITS can do for you!



Last Updated: August 2016