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Information Technology Services
Information Technology Services

Getting Started for Students


  • ITS welcomes you to Queen's.

    ITS welcomes you to Queen's.

  • Activate your accounts

    ITS welcomes you to Queen's.

  • Protect yourself

    ITS welcomes you to Queen's.

  • Get to know ITS

    ITS welcomes you to Queen's.

Information technology is an important aspect of university life. Whether you are a new student, transfer student or graduate student, ITS offers a wide range of services and is here to provide our assistance during your time at Queen's.

To make your transition an easy one, Information Technology Services (ITS) has provided actions new students should take before and when they first arrive on campus.

The New Student IT Guide provides information about technology resources and services available to students.


1. BEFORE you arrive on campus


Activate your Queen's NetID account

NetID Activation


Your Queen's NetID is your unique network identification that allows access to online services and resources such as Queen's Email and Calendaring Service, MyQueen'sU portal (SOLUS Student Centre, MyHR) and resources like To use these and other online resources, you first need to activate your Queen's NetID account.  NetIDs are provided to applicants to assist in the registration process.  Full access to the University's resources (Office 365 Email and Calendar) will not be available until the applicant's status has been switched to currently enrolled Undergraduate (or Graduate) student by the Office of the Registrar.

Note: ITS recommends you follow the strong password guidelines when choosing a password.

Related links:

 NetID Best Practices
 NetID Change Password

Set up and activate your Queen's Email

Office 365 Email Activation

Once your NetID is activated, you can log into Microsoft Office 365 to access your official Queen's email account. All university email correspondence will be sent to this account.

Note: You will not be able to log into Microsoft Office 365 and activate your Email and Calendar until your status has upgraded from applicant to currently enrolled Undergraduate (or Graduate) student. This is known as being matriculated and is performed through the Office of the University Registrar.

Related links:

 Activate an Email alias
 Office 365 Email Tutorials
 Office 356 Calendar Tutorials

Download Microsoft Office for Free

Office 365 ProPlus Download & Install

Queen's offers Microsoft Office 365 ProPlus free for students! Use your NetID to download and install Microsoft Office to your computer.

Office 365 ProPlus is a subscription service offering the current version of the Office Suite available for your PCs (Mac and Windows), tablets and phones. Access from anywhere - in your room, at the library, even riding the bus!

Related links:

 Microsoft Office 365 ProPlus
 OneDrive for Business
 Skype for Business

Prepare and protect your computer

Make sure your operating system, browsers and software programs are up to date before you arrive on campus. This is one of the most important steps in protecting you and your computer. If you have a Windows operating system, check Microsoft Windows Updates for the latest updates.

Ensure your computer is safe by installing a reputable antivirus program. Make sure that your virus definitions are always current and perform regular scans of your system. Suggestions for  antivirus software is available from our site.

Make sure you back up your data regularly.  Having a backup can protect you from the unexpected. All students have access to OneDrive for Business.  It is a safe, secure place to save your data - and you can access your files from anywhere.

Help is available!

IT Support Centre

If you have questions or concerns with any of your technology before or after you arrive, help is available. The IT Support Centre is your first point of contact for technical problems and can provide advice on safe computing.

ITS also provides self-help tutorials for the services we provide. Look for the Self-Help Tutorials and FAQs on the Help & Support tab of the ITS Home page.

Related links:

Self Help Tutorials and FAQs

2. NOW that you have arrived

Make your connections

ResNet - Residence Internet Service

Setup your ResNet


ITS offers several networks including ResNet, wireless and wired networks. Students in Queen's University residences are connected to ResNet which provides a high speed wired internet connection in their room. For more information see the Queen's University Residences Internet Service supporting documentation.

Wireless Networks

Connect to Wireless on Campus

Queen's provides all students with free wireless internet access in most places on campus. Access the QueensuSecure_WPA2 secure wireless network with your NetID and password. There are very few places on campus that do not have access to the wireless network. Note: Wireless access is generally not available in residence rooms, but is available in most residence common areas and in many other places across campus. Contact your residence for more information.

Related links:

 Secure wireless
 Wireless network policies

Wired Networks

Wired Network

The campus is equipped with a high speed wired data network. An Ethernet connection is available in virtually all offices, labs, libraries and residences. Many classroom podiums, a few classrooms at every seat, various computing sites, and in common areas of campus buildings also have Ethernet ports available.

Get informed about IT Security

Information Security Awareness Training Course

Learn about information security and safe computing

Having a strong password is your first line of defense against intruders. It is important that you take the proper steps to protect your computer, your data, and the Queen's network. Educate yourself on mobile and social networking best practices as well as Queen's security policies.

Related links:

 Phishing scams
 Best Practices

Learn about information security and safe computing

Downloading and/or sharing of copyright material is in violation of the Acceptable Use of Information Technology Resources Policy. This often involves the use of bit torrents to download copyrighted entertainment material such as movies, tv shows, audio and ebooks, etc.