Information Technology Services
Information Technology Services

New Student IT Guide

Information Technology Services Welcomes you to Queen's

Information technology is an important aspect of university life. Whether you are a new student, transfer student or graduate student, IT Services (ITS) offers a wide range of services and is here to provide our assistance during your time at Queen's.

To make your transition an easy one, IT Services has provided ACTIONS new students should take before and when they first arrive on campus.


Activate your NetID


ACTION:  NetID Activation

Your Queen's NetID is your unique network identification that allows you access to online services such as Queen's Email and Calendaring, MyQueen'sU portal (SOLUS, Student Centre, MyHR, Software Centre), onQ and other resources like 

NetID's are first provided to applicants to assist in the registration process. Full access to the University's resources (Office 365 Email and Calendar) only become available when the applicant's status has been upgraded to currently enrolled Undergraduate (or Graduate) student by the Office of the Registrar.

TIP:  Have you registered your alternate email address and your challenge questions?  This will allow you to reset your password if you forget it.

Additional IT Services:

IT Services Self-help Tutorials


Set up your Queen's Email


ACTION:  Email Login

ACTION:  Set up Email Alias

ACTION:  Security Features

Once your status changes from applicant to undergrad (or other active student type) you will receive your Queen’s email account.

  • Undergrads will be notified by the Office of the Registrar via an email sent to your application email address. Typically this takes place in early June. 
  • Graduate applicants receive their Queen's email address after their Offer of Acceptance has been accepted.

Your Queen's email address is your NetID followed by ( All university email correspondence will be sent to this account. To Access your email email account login into Microsoft Office 365. At the same time you can also download Office ProPlus and configure Outlook to access your email on your personal computer.

Return to the NetID Activation system to set up an email alias so your email address reflects your name. See the Manage Your Account, Step-by-step tutorial. Note: an email alias does not replace your NetID.

TIP:  Office 365 gives access to additional software such as Skype for Business, OneDrive for Business, Online office apps.

TIP:  Learn how to configure your 'Junk' email folder

IT Services Self-help Tutorials

Download Free Software


ACTION:  Find Available Software

ACTION:  Download Office ProPlus (Office 2016)

MyQueen'sU Software Centre - Use your NetID and password to log into the MyQueen'sU portal ( and select the Software Centre tab. Download and install Enterprise Licenced software (MatLAB, ArcGIS, Maple, SAS, SPSS), and other software available to you.

Microsoft Office 365 - Using your email address and password log into Office 365 and click on the Office 365 logo in the top left corner to open the apps menu. All apps listed on the menu are available for you to use. For more details on these apps, visit the Microsoft Office 365 service page.

Microsoft Office 365 ProPlus - is a subscription-based service that provides students with the latest version of Microsoft Office (currently 2016) at no cost. See the Step-by-step tutorials below to help you download, install and configure Office ProPlus.

TIP:  Office ProPlus can be installed on up to 5 devices. Use it on your desktop, laptop and mobile devices.

TIP:  It is always a good idea to check with your faculty for specific software and hardware requirements

Additional ITS Services:

ITS Self-help Tutorials:

Make your Connections


ACTION:  Connect to Wireless Network

Queen's University is serviced with robust wired and wireless networks. Access the QueensuSecure_WPA2 secure wireless network with your NetID and password. Note: Wireless access is generally not available in residence rooms, but is available in most residence common areas and in many other places across campus. Contact your residence for more information.

The campus is equipped with a high speed wired network. It is available in virtually all offices and labs, many classroom podiums, a few classrooms at every seat, and computing sites.

TIP:  Use a Router to connect multiple devices (computer, printer, etc) to your residence connection.

Additional IT Services:

IT Services Self-help Tutorials:

Get Help!


ACTION:   IT Support Centre

If you have questions or concerns with any of your technology before or after you arrive, help is available. The IT Support Centre is your first point of contact for technical problems and can provide advice on safe computing.

TIP:  Follow us on Twitter and subscribe to the Notification Tool to receive alerts.

Additional IT Services:

IT Services Self-help Tutorials:

Prepare Your Devices


ACTION:  Best Practices

ACTION:  Backup Your Data

Make sure your operating system, browsers and software programs are up to date before you arrive on campus. This is one of the most important steps in protecting you and your computer. If you have a Windows operating system, check Microsoft Windows Updates for the latest updates.

Ensure your computer is safe by installing a reputable antivirus program. Make sure that your virus definitions are always current and perform regular scans of your system.

Make sure you back up your data regularly.  Having a backup can protect you from the unexpected. All students have access to OneDrive for Business.  It is a safe, secure place to save your data - and you can access your files from anywhere.

TIP:  Learn how to protect yourself from phishing

Additional ITS Services:

ITS Self-help Tutorials:

Last Updated: August 13, 2018