ITS

Information Technology Services
Information Technology Services

Drop-off

After a referral has been made by either calling the IT Support Centre or by visiting our walk-in support desk located in Mackintosh-Corry Hall, Rm B205 (on Student Street across from the cafeteria), computers may be brought in to our drop-off depot located in Mackintosh-Corry Hall, Rm B205.  

Services Provided

  • Diagnostics and repair
  • Priority Service (front of the line)
  • Computer builds (install OS, install software, user profile setups)
  • Backup and Recovery of working systems that have an accessible drive without drive removal required
  • Attempted virus removal
  • Hardware troubleshooting to determine whether a hardware or software issue

Before You Come In

Before you bring your computer in, here are some quick support resources:

  • Supported Software List : A complete list of software that ITS supports.
  • Help & Support : FAQs and Tutorials in a number categories.
  • ITS Alerts : You will find information about the latest network and service outages here first.
    • You can also subscribe to the ITS Alerts RSS feed RSS Feed Icon

When You Come In

You are responsible for providing:

  • a legal copy of your Operating System;
  • power adapter (laptops only);
  • valid Queen's email address;
  • any passwords that prevent access to your computer; and
  • Photo ID when picking up your computer.

Cost:

  • Please visit our page on Service Fees for details on the costs associated with software repair.

Location:

  • Walk-in support is located in Mackintosh-Corry Hall, Room B205 (across from the food court and beside the vending machines)

Phone Number:

  • On Campus: 36666
  • Off Campus: 613.533.6666

Hours:

Last Updated: June 27, 2017