ITS

Queen's University
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Information Technology Services
Information Technology Services

Walk-in

IT Services (in partnership with the Queen's Learning Commons [QLC]) have staff members available on the lower floor of Stauffer Library in Room 001A to assist with technical issues for laptops and mobile devices as well as other IT-related inquiries. To get to IT Services on the lower level, use the stairs or the elevator located near the Union Gallery. If the problem requires more detailed attention, or it is suspected to be hardware-related, a referral to the drop-off depot will be made. 

Before You Come In

Before you bring your computer in, here are a few quick support resources:

  • Supported Software List : A complete list of software that ITS supports
  • Help & Support : FAQs and Tutorials in a number of categories.
  • ITS Alerts : You will find information about the latest network and service outages here first.
    • You can also subscribe to the ITS Alerts RSS feed feed icon

Location

  • Walk-in support is located in Mackintosh-Corry Hall, Room B205 (across from the food court and beside the vending machines)

Phone Number

  • On Campus: ext. 36666
  • Off Campus: 613.533.6666

Hours

  • Monday to Friday, 9:00AM - 12:00 noon & 1:00PM to 4:00PM