IT Administrative Representative Manual (Computing)

Table of Contents

1. Generic Resources
2. Training and Information
3. ITServices Resources
4. Faculty Resources
5. Student Information
6. Macintosh Users Help
7. Ida - Software Distribution
8. Dial-in and Getting Connected
9. Queen's Proxy Service
10. E-mail
11. Passwords
12. Computing Sites
13. Administration and Policies
14. About ITServices

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RESOURCES:

• List of ITAdmin Reps
• Answers to common questions about the Email and Telephone Directory
• Microsoft Knowledge Base

TRAINING AND INFO

• ITServices Learning Resources
• Human Resources Training Library

ITS RESOURCES AND SERVICES

• ITServices Main Page
• Electronic Information Security Guidelines
• Getting Started for Faculty
• Getting Started for Staff
• Campus Computer Sales and Service
• Internet and Networks at Queen's
• Audio Visual & Multimedia
• Oracle Calendar & Scheduling
• Listserv Lists
• Golden Rules to Safe Computing
• Backup Tool (Tivoli Storage Manager)
• Software License Agreements

FACULTY RESOURCES

• Getting Started for Faculty
• Centre for Teaching and Learning

STUDENT INFORMATION

• Getting Started for Students
• Residence Network (ResNet)
• Activate NetID
• Queen's University Computer User Code of Ethics

MACINTOSH USERS HELP

• Apple Support
• Mac OS vs Windows Navigation
• Switch from a PC to a Mac help
• On Windows, I used to ..

IDA SOFTWARE DISTRIBUTION

• What is Ida?
• Macintosh Software

DIAL-IN AND GETTING CONNECTED

• Toll and Dial-In Help

QUEEN'S WEB PROXY SERVICE

• The Library's Guide to Queen's Webproxy

E-MAIL

 

 

• Queen's University Computer User Code of Ethics
• STOPIT! Email Harassment!
• Mass Email Policy

PASSWORDS

• Changing your NetID password via the Web
• Software Piracy

COMPUTING SITES

• IT Support Centre
• ITServices Computing Sites

ADMINISTRATION AND POLICIES

• List of ITAdmin Reps
• Responsibilities
• New ITAdmin Rep Questionnaire (PDF*, 41 KB)
• IT Policies

ABOUT ITServices

• About ITServices

*PDF files can be read for free using Adobe Acrobat Reader.