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Queen's University
 

Service Desk

 

The Service Desk is authorized to perform warranty repairs on the following equipment:

  • Toshiba laptops
  • Dell laptops and desktops (only Dell laptops that were purchased from The Campus Computer Store)
  • Lenovo (formerly IBM) laptops and desktops. Please view the list of unserviceable Lenovo models.
  • Apple laptops and desktops


For a list of brands that we cannot service, and their contact info, please visit our Unsupported Brands page.

 

Getting Started

Availability

  • Faculty, Staff, and Students of Queen's University can make use of the Service Desk services

 

Costs


Location:

  • The Service Desk is located in Stauffer Library on the lower level (001A)

Additional Information

Services Available

  • Diagnosis of hardware and software-related computer problems
  • Repair of software-related issues
  • Repair of hardware-related computer problems for Dell, Lenovo, Toshiba, and Apple computers still under warranty
  • Advice and guidance on how to get

 

Drop Off and Pick Up

  • Drop off your computer in person
  • Have a courier company deliver your computer to the Service Desk
    • If you use a courier service to drop your system off at the Service Desk, please complete the Courier Shipping Form (PDF*, 108 KB) and attach it to the system.
      *PDF files can be read for free using Adobe Acrobat Reader
  • Photo identification is required to pick up any item that was left at the Service Desk. 

 

Reimaging

  • Please be advised that in the event that we are required to reimage your system, ALL of the data on the hard drive will be lost.


Data Backup:

  • Backups for your data prior to reimaging will only be initiated by ITServices upon your explicit request. ITServices recommends you backup your data before service.
  • If you do wish ITServices to backup your data, please be aware that there are three options that you may choose from:
    • Your data will be backed up on an external server and then copied to your new or reimaged hard drive into a desktop folder named "OLD HARD DRIVE" for the flat rate of $75 plus applicable taxes.
    • Your data will be backed up on DVDs and given to you at the rate of $75 plus applicable taxes (this option is only available if the total data back up requested is 7g's or less, maximum of 2 dvd's)
    • Your data will be backed up onto an external hard drive supplied by you for the rate of $75 plus tax. (NOTE: ITServices is NOT responsible for any failure of the provided hard drive or the corruption of data once it has been transferred.)
  • In the event that ITServices is unsuccessful in retrieving and backing up your data, there is a minimum charge of 1 hour labour ($55.00 plus taxes).

Laptop Loaners

  • Laptops are available for loan while your computer is being serviced for hardware repair.
  • To be eligible for a laptop loaner the following requirements must be met: 
    • Your computer must require a hardware repair
    • Your computer must have been purchased from the Campus Computer Store
    • Your computer has already been at the hardware repair shop for 48 hours
    • The service work required must be a hardware issue that is covered under the computer's warranty
    • You must have a valid credit card number for us to keep on file while the loaner is in your possession

Availability

  • The Service Desk is open Monday to Friday from 8:30 am - 4:30 pm. 

Help & Support

General Enquiries:

  • Telephone: 613.533.2054
  • Email: microrep@queensu.ca
    • This contact is not for general technical support.  If you require technical assistance, please contact the IT Support Centre.

 

 

 

 

 

 

 

 

 



Kingston, Ontario, Canada K7L 3N6 613.533.2000