Walk-in (Laptops Only)

 

ITServices, in partnership with the Queen's Learning Commons (QLC), have staff members available on the main floor of Stauffer Library to assist with computer problems. If you have a software problem, they may be able to resolve it on the spot. If the problem requires more detailed attention, or if it is suspected to be hardware-related, a referral to the drop-off depot will be made. The ITServices staff at the QLC desk can also assist with support for library computers and general questions regarding all ITServices at Queen's University.

 

Before You Come In

Before you bring your computer in, here are a few quick support resources:

 

• Supported Software List: A complete list of software that ITServices supports
• Help & Support: FAQs and Tutorials in a number of categories.
• ITS Alerts: You will find information about the latest network and service outages here first.
  • You can also subscribe to the ITServices Alerts RSS feed
    

Location

• Stauffer Library, Main Floor (Learning Commons Desk)

Phone Number

• On Campus: ext. 36666
• Off Campus: 613.533.6666

Hours

• Monday to Friday, 9:00AM - 12:00 noon & 1:00PM  to 4:00PM