ITServices has compiled a list of frequently asked questions. If you have a question that is not found on the list, please fill out the online help form or call the IT Support Centre at 613-533-6666 during regular business hours.
If Lync for Mac is not working, please complete the following steps:
A client comparison chart is available at: http://technet.microsoft.com/en-us/library/gg425836.aspx#EnhancedPresence
Lync 2013 has a bug in which the domain credentials are the only credentials being passed to the Lync Server. A workaround does exist, but you will need to speak to your department's domain administrator for a resolution that they support.