Only Queen's continuing staff members and faculty are allowed to create a mailing list. ITServices does not provide mailing list services to students, student clubs or to members of the Internet community.

Follow these instructions to create a list:

1. Go to ITServices Mailing List Services page and select the link titled, Policy for Establishing Mailing Lists to determine if the service is available to you and other information.
2. If you are eligible to create a mailing list, select the appropriate form off Listserv's Home page for the kind of mailing list you want to create (For a Class or for a General Mailing List).

To populate a new or existing Class Mailing List, follow these instructions:

1. Go to Listserv's Home page at: https://lists.queensu.ca/listserv/
2. Click on the link titled Update an Existing Class Mailing List for a New Term.
3. Complete the form. You can populate up to 10 Class Lists at once.
4. Click on the Submit Update Request button to send the list update request.

To add subscribers to other mailing lists, follow these instructions:

1. Load Listserv's Home page at: https://lists.queensu.ca/listserv/
2. Click on the link titled, Listserv Information & Documentation.
3. Select and follow the instructions under the link titled, How Do I Add/Delete/Change Subscriber E-mail Addresses?

To set a personal password for managing all of your mailing lists, or to set a new password if you have forgotten your old one, do the following:

1. Go to the Mailing List Services home page at: https://lists.queensu.ca/listserv/
2. Click on the link titled: "Set/Register Your Listserv Password" Complete the web form and follow the instructions for confirming your password via an email confirmation request that will be sent to you.

More detailed information can be found in the document, "What is a Listserv Password For?", at: https://lists.queensu.ca/listserv/docs-pass.html

ITServices has no lookup facility for: 1) the names of mailing lists or list owners, or 2) the purposes for which mailing lists were created. If List Owners wish the campus to be informed about their mailing lists, they will create them as non-confidential and/or advertize them on their faculty, department, office, or personal web pages. This is where we recommend you look or contact a specific department.

For a more detailed explanation, we invite you to review the section on ITServices Responsibilities in the document "ITServices Policy for Creating Mailing Lists at Queen's University" on the Mailing List Services Home Page.

Mailing Lists must be managed just like any other important departmental resource.

To avoid lost access to your Mailing Lists, ITServices strongly advises that business critical mailing lists contain a generic email address as List Owner and that the password for this email address be stored in a secure area in the department until access is needed in the future.

For more detailed information regarding the privacy and confidentiality of Mailing List accounts and recommendations for access by non-List Owners, please view the section on ITServices responsibilities in the document titled "Policy for Creating Mailing Lists at Queen's University" off the Mailing List Serviceshome page.

In the rare event when the List Owner is no longer a Queen's University employee and no longer reachable, the appropriate Department Head may submit a request in writing to transfer a mailing list. These requests would be submitted to the Mailing List Management team at LstMgr@QueensU.Ca. These requests should not be considered routine or as a legitimate alternative to responsible mailing list management.

In the rare event when the List Owner is not reachable, an ITAdmin Rep may be authorized by Human Resources/Dean/Department Head to contact the ITServices main office to change an employee's email password for the purpose of gaining access to mailing lists the employee manages for the department.

To avoid this eventuality, ITServices strongly advises that business critical mailing lists contain a generic email address as List Owner and that the password for this email address be stored in a secure area in the department until access is needed in the future.

For more detailed information regarding the privacy and confidentiality of Mailing List accounts and recommendations for access by non-List Owners, please view the section on ITServices responsibilities in the document titled "Policy for Creating Mailing Lists at Queen's University" off the Mailing List Services home page.

There is no such thing as a mailing list password. The previous owner must transfer the list to you by adding your email address as a List Owner. Then, you must set a password for your email address, if you do not already have one.

A link to set a password is on Listserv's Home page at: https://lists.queensu.ca/listserv/

Contact the current List Owner by sending an email to ListName-L-REQUEST@lists.queensu.ca, where "Listname-L" is the name of the mailing list. For example, if the mailing list is MICR987-L, address your email to MICR987-L-REQUEST@lists.queensu.ca

The list subscribers may not be receiving messages for the following reasons:

• Subscriber list is missing entries.
• Listserv system is down.
• Email system is down.
• Internet provider is experiencing network problems.

1. Go to the Mailing List Services Home page at: https://lists.queensu.ca/listserv/
2. Click on the link titled: List Owner Administration Forms
3. Select the menu item called: Delete A List

Notes:

1. Official Class Mailing Lists are never deleted. They are "suspended" until created again in the future.
2. Deleting a non-Class List will delete all email messages, subscribers, list owners, customizations and links to external or local teaching materials put up on the mailing list home page. These cannot be retrieved.

1. Go to the Mailing List Services Home page at: https://lists.queensu.ca/listserv/
2. Click on the link titled: List Owner Administration Forms
3. Select the menu item called: Show Quota
4. After Login, a window will appear displaying disk quotas for all of your mailing lists that have a quota set. The display shows you how much disk space each list has and how much disk space each list has used so far.

You will need to contact the IT Support Centre using one of the following methods:

1. Phone the IT Support Centre at 613-533-6666 (ext. 36666) or
2. Submit a problem using the IT Support Centre (ITSC) Web Submission Form at: http://www.its.queensu.ca/itsc/helpform.html

When using the web submission form, please remember to "cut & paste" any error message that you are seeking help with and also provide the correct name of your mailing list.

Yes. Use the "Non-Member" parameter at the end of the Send= list header on an Edited mailing list to force a confirmation for non-subscribers only.

Syntax:

Send= Editor,Hold,Confirm,Non-Member

Example:

Send= Editor,Hold,Confirm,Non-Member Editor= NetID@queensu.ca

On average, it can take up to 7 working days for mailing lists to be created. You will be notified as soon as your Class Mailing List is ready.

1. Go to Listserv  Home page at: https://lists.queensu.ca/listserv/
2. Click on the link titled: List Owner Administration Forms select from the presentation of items the link titled: What Lists Do I Own?

Unless there is a good reason for doing so, the non-trivial practice of changing a listname is discouraged because of the consequences. It is not possible to change the name of a mailing list as one would change the name, for example, of a file on a PC.

It is possible to change the Title, by logging into the list and changing the first line in the list headers and this will be reflected in the Sender field of email. However, the actual email address or userid portion of the address will not change.

If it is necessary to change the mailing list, Listname, the standard practice is as follows with cautions:

1. Create a new mailing list with the new Listname.
2. Once the new mailing list has been created, select a date for the change over from the old list to the new list. Announce this date at least one full week ahead of time on your old list. Before you do, ensure that any subscribers set to NOMAIL, have been set back to MAIL, else they will not receive your message. Instructions for doing this are in the List Owner's manual.
3. On the selected date, add the subscribers from the old mailing list to the new mailing list and send out a notice that the change has taken place and the new email address should be used. Also include the options in effect for all subscribers (See one of the consequences below regarding lost options).
4. On the selected date, it is important not to delete your old mailing list for at least another 24 hours in the event that some of your subscribers are receiving email in DIGEST mode. They will not get your notice until the next day as Digests are typically distributed at midnight.

Below are two common consequences of changing a Listname:

1. When you add subscribers to the new mailing list, they will lose all of their subscriber settings (Subscription date and distribution settings, e.g., DIGEST mode, MAIL/NOMAIL, etc.). The options that will be in effect are those in the "Default-options=" list header of the new list, so you may want to edit this to accommodate the settings of the majority on the old list. You may reset the distribution settings of subscribers, but it is not possible to edit the new subscription date.
2. If your old mailing list had archives under the old name, these will be lost as they will not be accessible under the new mailing list.

Other consequences depend upon how your mailing list is currently setup. For this reason, before moving subscribers from one mailing list to another mailing list, please review the relevant sections in the List Owner's Manual.

If you do not know who owns the Class List, address an email to:

Listname-REQUEST@lists.queensu.ca
Please introduce your self, explaining the reason for the request (e.g., that you are teaching the course this term and need to use the class mailing list, or that you are managing class lists for this department, office or school) and ask them to make you a co-owner of the class mailing list.

For example, if the Class List is MICR-987-l, address your request to: MICR-987-L-REQUEST@lists.queensu.ca

ITServices only provides hardware and software to enable faculty and staff to create and manage their own Mailing List accounts. Therefore, ITServices has no legitimate means by which we can login and add new List Owners to Mailing Lists. Like every other department on campus, ITServices can only add List Owners to Mailing Lists that we own and manage ourselves.

For more detailed information regarding the privacy and confidentiality of Mailing List accounts and recommendations for access by non-List Owners, please view the section on ITServices responsibilities in the document titled "Policy for Creating Mailing Lists at Queen's University" off the Mailing List Services home page.

No, there is no way to prevent anyone from signing off a mailing list.

List Moderation is where postings to a mailing list are first sent to an "Editor" or "Moderator" for approval. Once an Editor or Moderator approves a message, the message is then distributed to all members of the mailing list. This option was available in the previous version of Listserv, but has a new "Web Interface" icon in version 15.0.

The new Web Interface allows editors and moderators to review, approve or reject a posting to a mailing list.

There can be a single editor or multiple editors that are defined by the Editor= List Header. The Moderator= List Header simply rotates messages to be approved among many moderators to share the approval process on busy mailing lists.

To set up List Moderation
To set up List Moderation, you must Login to your mailing list and change/insert the following two List Headers, respectively: the Send= and the Editor=

Numerous settings are available and you should read about all of them to decide which settings are appropriate for your list. Please review Chapter 6, Moderating and Editing Lists, of the List Owner's Manual.

The most frequently used settings are:

Send= Editor,Hold,Confirm

Editor= Your_address@queensu.ca

where "Your_address@queensu.ca" is your list owner email address.

• Login to the mailing list you wish to set up moderation for.
• Click on the List Management tab on the top left banner and select List Configuration ---> Manual List Configuration.
• Edit the existing Send= List Header with the parmaters you have choosen.
• Insert Editor= or Moderator= lines containing the email addresses of the editors or moderators you wish to use.
• Click on the Submit button to save your new settings.

To Moderate a List

As soon as you Login, a "clickable" Moderator Icon will inform you if you have any messages waiting to be approved. You can click on the Edit Table link on the icon to customize your list of moderated mailing lists.

The List Wizard is a collection of Web forms that allow you to change the list headers of your mailing list using pull-down menus and other graphical interface methods.

The List Wizard offers 3 ways to configure your mailing list:

• Task-Oriented Wizard
• Categories of keywords
• Alphabetical Keyword Listing

For a full description of the List Wizard select List Configuration Wizard from the "List Management" --> "List Confirguration" menu tabs. Click on the question mark icon in the top right hand corner for context sensitive help.

The new web interface provides a method for a list owner to obtain reports on subscriptions and subscription settings. The report generated provides the means to change subscription settings or delete the subscriptions for one or more subscribers through this interface.

You can still add, delete and review you list as you did in previous versions.

For more detailed help click on the List Management tab and select List Reports --> Subscriber Reports. Click on the question mark icon in the top right hand corner for context sensitive help.