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Information Technology Services
Information Technology Services

Active Directory (AD) Service

Windows Active Directory Service is an enterprise directory service that contains all NetIDs. Windows File Service and Print Service are both features that integrate with Active Directory. 

To access files stored in your Departments Windows File Share from off campus use the Virtual Private Network

Getting Started

Who Can Have It?

  • All Queen's departments, Instructional Units, and Queen's Affiliated Groups are eligible for this service.

Are there any costs?

  • Basic service is free to departments covered by baseline funding.  
  • ITS will provide a free needs assessment.

How Do I Get It?

Additional Information

Windows Active Directory Service (AD) is an enterprise solution for managing user and computer accounts. Active Directory contains all Queen's NetIDs. These accounts are updated nightly. Also, as new people come to the University, they are automatically propagated to the AD. In addition to the accounts, there are several groups that are globally maintained. These would include Class Enrollments, HR Appointments and Student Course Concentrations. AD also allows the use of Group Policies to help manage day-to-day tasks on PCs and Users.

File Sharing

Service Agreement:

  • The Master Service Agreement governs all of the Managed Services for Windows;
  • Appendix A provides additional information specific to the Active Directory Service.

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support