Information Technology Services
Information Technology Services

Getting Started with TSM

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This documentation applies to Windows 10, 8.1, 7, Vista and Macintosh OS X.

User's Responsibilities

It is the user's responsibility to ensure that their files are being backed up. 

The base install will back up everything on your computer, including software that you may not require to be backed up. If you exceed the 5 GB of storage your department will be billed accordingly. If you choose to exclude files from your backup to save money it is possible that files you want may not be backed up. If you choose to use Exclude statements it is your responsibility to ensure that what you want backed up is actually being backed up.

Additionally, you should review what you are excluding every time you add new software to your computer, as these files could be affected by the exclude statements.

See the TSM User's Guide for more information.

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Minimum Requirements

Microsoft Windows 7 or later:

  • an Intel Pentium or compatible processor
  • 25 MB available disk space
  • 128 MB RAM
  • a working connection to the Queen's network
  • a Queen's NetID

Macintosh OS X v10.x or later:

  • any PowerBook or Power Macintosh PC (G3 or higher)
  • 128 MB RAM
  • 20 MB available disk space
  • a working connection to the Queen's network
  • a Queen's NetID
  • MacTCP 2.0.6 or higher

If you are running a Unix Workstation or any other operating system not listed above, please complete this form for details on availability, installation, and additional information.

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TSM Tools

The backup process may be set up to be fully automated or it may be manually initiated by the user. It is your responsibility to ensure that the scheduled backup times occur during a timeframe when your computer will be turned on, and have access to the campus network. TSM will also report on the results of the backup. This report will either appear on your screen or be emailed to the email address of your choice. The report will indicate the number of files backed up, and will show you files that is was unable to back up. Review the report to ensure that files you expect to be backed up are in fact being backed up. Some programs, for example MS Outlook, require the program to be closed for 10 minutes before data will be successfully included in the backup. If files you feel should have been backed up, but were not, run the backup again.

At any time you can choose to manually backup your computer's data. To do so, open TSM.

TSM provides tools to manage your files through the following actions:


Choose "Backup" to save documents you are working on that you may need to restore if they become corrupted, accidentally deleted or lost; or if your computer hard drive fails or becomes formatted by accident.

TSM performs incremental backups. The first time you do a backup, it will copy all selected files to the server. This initial process can take an hour or more depending upon how much information is being copied. Afterward, it will only copy files which have been created, or modified since your previous backup, often finishing within minutes.

When a new copy of a file is copied to the server the old version is flagged as inactive. Documents you have deleted will also be flagged on the server as inactive. Inactive files will be removed from the server after 30 days.


Choose "Restore" to copy files which you had previously backed up, from the server to your computer. In the event of a hard drive failure, or a corrupted or lost document, you can restore your files from a previous backup and continue working.

If your hard drive is damaged, you can restore your documents to the replacement hard drive. You can examine the documents and folders which have been backed up and choose to Restore them individually, by multiple selection or the entire backup at once.


Not Supported. Do Not Use


Not Supported. Do Not Use

TSM is a copyright product of IBM Corporation and is distributed under licence by Queen's University Information Technology Services.

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How To Get and Install TSM

  • Register on the TSM system by completing this form. You will be assigned a node name and password for your account.
  • Mac OS X Note: One node name is needed for each Macintosh OS X computer. Backing up multiple computers with one node name will cause issues.
  • NOTE: It is important to remember your node name and password since in the event of a hard disk failure, all your backups are stored on the server under your node name.
  • Once you have received your node name and password your can download the TSM software to your computer.

Install the Server Software

  • Contact the IT Support Centre.
  • You will be emailed the URL for the software
  • Note: Do not use the version of the software available through MyQueensU, Ida or on the Macintosh Software download page.

Install the Windows Software from MyQueensU

  • Go to
  • Open the Software Centre tab
  • Locate TSM and follow the download instructions.

Install TSM for Macintosh OS X from MyQueen'sU

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TSM Defaults

Depending on whether your operating system is a Macintosh or a Windows computer, and what version of the operating system you are using, you will be using one of several available versions of TSM. For information about your version, go to the TSM website and select your version. You will be able to review the User's Guide.

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