Please enable javascript to view this page in its intended format.

Queen's University
 

Managed Services for Windows - Shared MS SQL Database Server

 

ITServices offers MS SQL Database Server access to departments via a dedicated, ITServices-hosted SQL Server.

Getting Started

Eligibility:

 

Applications which require system administrative rights on the SQL server will not be permitted, in order to preserve the security and reliability of other hosted databases.

Additional Information

ITServices will:

  • House, maintain, and administer the server (create databases, user accounts and database permissions);
  • Install, configure, and maintain the server operating system and database server with patches and virus detection;
  • Provide power conditioning, cooling, humidity control, fire protection, and physical security protection;
  • Backup and restore client databases to/from the server (7 daily versions stored);
  • Administer database user accounts;
  • Respond to and resolve questions about, problems with, and requests for enhancements to the service from designated client contacts; and
  • Provide emergency and after hours service for server level failures. Emergency repair outside of weekday business hours is limited to:
  • Coarse level diagnosis of problem to determine cause;
  • Reboot server, clear temporary files, etc. to resolve resource shortage or deadlock;
  • Substitute locally available spare parts if available;
  • Correct minor configuration errors if applicable; and
  • Place repair calls with hardware suppliers for next business day.

Cost:

  • Please refer to the MS SQL Database entry on the Service Fees page for details.

Service Agreement:

  • The Master Service Agreement governs all of the Managed Services for Windows; Appendix D provides additional information specific to Shared MS SQL Database Server.


Related Links:

Help & Support

 

Kingston, Ontario, Canada K7L 3N6 613.533.2000