Managed Services for Windows - TSM Backup Service

Tivoli Storage Manager (TSM) is a backup service provided by Queen's University Information Technology Services. This service allows users to back up the disk drives on most workstations connected to the campus network. The backup process may be set up to be fully automated or it may be manually initiated by the user.

Note: ITServices provides the TSMDaily tool to aid in scheduling backups for Windows clients.

Getting Started

Eligibility:

• TSM Backup is a fee-based service available only to Queen's University Staff and Faculty.
• There are two versions available:  One for Servers and one for personal computers

• Please contact the ITServices General Office by email (at g13-l@lists.queensu.ca) to register on the TSM system. They will provide you with the necessary information to connect to the server.
• Once you have registered:
  • TSM Personal Backup Service:  download the TSM client from Ida (Windows)or from the Macintosh Software page (Mac).
  • TSM Server Backup Service:   send email to winserv@queensu.ca the URL to the software will then be sent to you.

Additional Information

Cost:

• The cost for the TSM Personal Backup Service and the TSM Server Backup Service are the same.
• Please refer to our page on Service Fees for details.
• If you exceed the default storage capacity (5GB) provided with each account, your department will be billed for the extra storage accordingly. Please see our Service Fees page for details on costs associated with extra storage.

Service Agreement:

• The Master Service Agreement governs all of the Managed Services for Windows; Appendix F provides additional information specific to the TSM Backup Service for Servers.

Related Links:

• Queen's University Computer User Code of Ethics
• ITServices Network and Systems Policies

Help & Support

• Please contact the IT Support Centre by calling 613.533.6666 or by filling out the online help form.
• FAQs

• Tutorials