ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the online help form or call us at 613.533.6666.
Yes. The TSM software is available for Macintosh OS as part of MSM (Macintosh Software Manager) from ITServices.
TSM Backup is a fee service available only to Queen's University staff and faculty.
By default, TSM will backup all local hard drives, which includes all data you have saved to your computer. You can specify additional folders for backup, or for exclusion from backup.
These are the most common files and file types to backup:
Please check the following:
NodeID and Password error
Be certain that you are using your TSM NodeID and Password. This is not the same as your email login and password. If you do not know your NodeID and/or Password, contact the ITServices General Office by email (at email@example.com) or by telephone (at 613.533.6741).
TSM Server is busy
It is possible that the TSM server is busy, so please try reconnecting at some other point in time. If you are using TSM at a point in time when there are many other people backing up files (e.g. 4:30 pm), then the process will be slow. Sometimes the server is slow in mounting tapes; there will be a noticeable delay when doing this and it is normal.
Check Internet Connection
Please confirm that your Internet connection is active. TSM relies on a working network connection to backup and restore.
You could use TSMDaily, a utility available through Ida to accompany TSM, which will backup your computer automatically at a scheduled time.
Last backup on older version of TSM
TSM may not be working because TSM version 5.0 for WindowsXP and NT is not compatible with TSM 4.0 for WindowsME and earlier. V4.0 cannot read backups made by V5.0. If you backed up last using version 5.0 (WindowsXP or NT), you will not be able to read your backup using 4.0 (other Windows).
Be sure that you are using the most current version of TSM. It is available from Ida.
If you use a Mac, it is available as part of the MSM package.