Managed Services for Windows - TSM Personal Backup Service

Tivoli Storage Manager (TSM) is a backup service provided by Queen's University Information Technology Services. This service allows users to back up the disk drives on most workstations connected to the campus network. The backup process may be set up to be fully automated or it may be manually initiated by the user.

Note: ITServices provides the TSMDaily tool to aid in scheduling backups for Windows clients.

Getting Started

Eligibility:

• TSM Backup is a fee-based service available only to Queen's University Staff and Faculty.

• Please contact the ITServices General Office by email (at g13-l@lists.queensu.ca) to register on the TSM system.
• Once you have registered, you can then download the TSM client from Ida (Windows) or from the Macintosh Software page (Mac).

Additional Information

Cost:

• Please refer to our page on Service Fees for details.
• If you exceed the default storage capacity (5GB) provided with each account, your department will be billed for the extra storage accordingly. Please see our Service Fees page for details on costs associated with extra storage.

Service Agreement:

• The Master Service Agreement governs all of the Managed Services for Windows; Appendix F provides additional information specific to the TSM Backup Server.

Related Links:

• Queen's University Computer User Code of Ethics
• ITServices Network and Systems Policies

Help & Support

• Please contact the IT Support Centre by calling 613.533.6666 or by filling out the online help form.
• FAQs

• Tutorials