ITS

Information Technology Services
Information Technology Services

Configure Outlook 2013 & 2016 Using IMAP To Connect To Office 365

Office 2013 no longer supported.

Office 2013 support will be ending in July of 2017.  Users who have installed Office from Office365 will have been updated automatically to Office 2016.  Office 2013 is no longer available in Office 365 to be installed.

Users who are still running Office 2013 as obtained through My.Queen'sU.ca should upgrade to Office 2016 before July 2017.  Office 2016 is optimized for use with Office 365 and provides the best end user experience.  In July, Office 2013 will be removed from My.Queen'sU.ca

  1. Click the Start button 
    • Select Control Panel

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  2. The Control Panel screen will open.
    • Click the down arrow beside Control Panel
    • Select All Control Panel Items

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  3. The Control Panel will now  display all item
    • Select Mail

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  4. The Mail Setup - Outlook screen will open
    • Click the E-mail Accounts... button

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  5. The E-mail Accounts screen will open
    • Click the New... button

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  6. The Auto Account Setup screen will open
    • Auto Account Setup will not work for an IMAP connection
    • Click the radio button beside Manually configure server settings or additional server types
    • Click the Next button

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  7. The Choose Service screen will open
    • Select Internet E-mail
    • Click the Next button

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  8. The Pop and IMAP Account Settings screen will open
    • In the Your Name: field enter your first and last name
    • In the E-mail Address: field enter your netid@queensu.ca email address - even if you use the your.name email alias
    • From the Account Type: drop down menu select IMAP
    • In the Incoming mail server: field enter the server name outlook.office365.com 
    • In the Outgoing mail server (SMTP): field enter the server name smtp.office365.com 
    • In the User Name: field enter your NetID
    • If you would like to have your password remembered you can check the box beside Remember password.  Not recommend for a computer used by anyone other than yourself.
    • Mail to keep offline:  All  This setting determines whether Outlook will sync All server email, or only email that is newer than what is selected by the slider.  In most coses, All is preferred.  If internet bandwidth is a concern, lower this slider to sync a small amount of email.
    • Click the More Settings button

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  9. The Internet E-mail Settings screen will open
    • The General tab will be displayed
    • Enter Your email address in the Reply E-mail: field.  This is the address that will be used when anyone replies to a message you sent.
    • Click the Outgoing Server tab

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  10. The Outgoing Server screen will open 
    • Check the box beside My outgoing server (SMTP) requires authentication
    • Select Use the same settings as my incoming mail server
    • Click the Advanced Tab

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  11. The Advanced tab screen will be open. . 
    • In the Incoming server (IMAP): field enter the port number 993
    • From the encrypted connection drop down menu select SSL
    • In the Outgoing Server (SMTP): field enter the port number 587
    • From the encrypted connection: drop down menu select TLS
    • Before you Click the OK button make sure the port numbers have not changed.
    • Click the OK button

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  12. The Pop and IMAP Account Settings  screen will re-open 
    • Click the Next button.
    • This will test your account settings.

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  13. The Login screen will open
    • in the User Name: field enter your NetID email address - even if you use the your.name email alias
    • Enter your password
    • Click the OK button

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  14. The Test Account Settings screen will open.
    • Your IMAP configuration will be tested to ensure you can log onto the incoming server using IMAP and send a test email message to you account.
    • Check marks will appear  beside each test
    • The Congratulations! All tests completed successfully. Click Close to continue. message will be displayed
    • Click the Close button.
    • Your Outlook client is ready to use.

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