Information Technology Services
Information Technology Services

Upgrade Known Issues 

Upgrade Known Issues

Check this page to get the most up-to-date information about known issues with the upgrade of staff and faculty

email accounts to Exchange Online.

Issue Description Action
Shared Mailboxes If you access a shared mailbox through Outlook, you must verify that it is working after the upgrade to Office 365 is complete.

Look for the "Your email upgrade is complete" email in the Inbox of the shared mailbox. It should be delivered to that mailbox at approximately the same time as you receive it in your personal email account:

  • If you receive the email, your account is working as it should be.
  • If you do not receive the email, please contact the IT Support Centre for help on resolving the issue. (See the bottom of this page for contact information.)
Outlook 2011 - Global Address List (GAL) Search The Global Address List (GAL) and Room Finder search are not available on Macs using Outlook 2011.

Instead of searching the GAL for a person, enter their email address in the To: field and use the Check Names function to verify that the email address you have entered is correct. If you do not know the person's email address, you can search for it using the Queen's People Search (available in the utility bar at the top of Queen's websites).

Autodiscover Prompts After upgrading to Exchange Online, users may encounter autodiscover prompts.

Autodiscover is an Exchange feature in Outlook email clients that automatically finds the correct server for your email so that you don't have to configure it manually (it's a good thing!). If you encounter a message similar to the ones below (for Windows and Macintosh), it is best practice to Allow these prompts as well as to check the box to always Allow in the future.

  Autodiscover for Windows autodiscover prompt for Macintosh

Help & Support

Please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.