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Information Technology Services

Groups

Office 365 Groups is service developed by Microsoft with collaboration and sharing in mind and offers a number of benefits compared to traditional distribution lists. Groups enables teams to come together in a shared workspace and get work done by establishing a single team identity and a single set of permissions across Office 365 apps.  With Groups you can collaborate with group members when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.

In addition to a distribution list, an Office 365 group includes a shared:

  • Outlook Email Inbox with 50 GB of storage for group email communication
  • Outlook Calendar for scheduling group meetings and events
  • Global Address List entry to facilitate email and calendar group communications
  • Document Library with 10 GB of space for storing and working on group files and folders
  • OneNote notebook for taking project and meeting notes
  • SharePoint Team Site for information, links and content relating to your group
  • Microsoft Planner* for organizing and assigning tasks and getting updates on project progress

*Requires a Group to use. See the "How Do I Get It?" section for instructions on requesting a Group.

Getting Started

Who Can Have It?

  • Groups is part of the Office 365 suite of cloud-based services available to all current staff and faculty of Queen's University with an active Queen's NetID@queensu.ca email account
  • Students, alumni, retired staff and faculty are not eligible for Groups

Are There Any Costs?

  • Groups is part of Office 365 service and provided at no cost to eligible users
  • Users are responsible for any personal ISP/cellular arising data charges

How Do I Get It?

How to access an existing Group or Plan?

How Do I Discontinue It?

Deleting a Group or Plan
 

WARNING: When you delete a group or plan, you are permanently deleting the group.
Deletion will remove all group conversations, email messages, files, calendars, and any other related information. There is currently no way to recover this information.  If you would like to delete a group or a plan, please see Delete a Group or Delete a task or plan

What if I Leave Queen's?

  • Please see the Office 365 section of the Service Termination Dates page for details on when service will be discontinued following departure from Queen's
  • Group owners must designate a replacement owner prior to departure. A group without an owner will be automatically and permanently deleted from Queen's Office 365 and at this time the group and contents cannot be recovered

Additional Information

Supported Platforms

Supported Browsers

  • Groups is designed to work with the current or immediately previous versions of Internet Explorer or Firefox, or the latest version of Chrome or Safari. For more information, see Office 365 system requirements

Mobile App availability

Learn more about Outlook Groups mobile app

Office 365 Connectors

  • This feature is not available for use with Queen's Office 365 Groups

Limits

  • Owners per group: 10
  • Members per group: 1000 (users may notice delays when accessing the calendar and conversations in large groups)
  • Documental library storage quota: 10 GB
  • Email storage quota: 50 GB

Accessibility

  • Office 365 provides features that are accessible and usable for people who have special needs or disabilities.  For more information, visit: Microsoft's Accessibility in Office 365
  • The Queen's Accessibility Hub is a central online resource for accessibility at Queen's and has information and developed a series of "How-to Guides" to assist faculty, staff, and students create an accessible learning environment across the university

Availability

  • The targeted availability of this service is twenty-four hours a day, seven days a week (24x7)
  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned
  • Where it is necessary to schedule system maintenance that necessitates a service outage, ITS will do this outside of regular business hours whenever possible
  • Please check the ITS Notification page for information about unplanned service outages
  • Standard Hours of Operation

Service Level Objective

Please see the links below for Service Level Objectives:

Governing Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

ITS can help with ...

Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the Online Help Form