Information Technology Services
Information Technology Services


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New Feature! Guest access for Office 365 groups: Guest access in Office 365 groups is now available. The guest access feature gives group owners the ability to include people from outside of Queen's University in an Office 365 group. Once added, guests can collaborate with members and have access to group conversations, files, calendar invitations, and the group notebook.  For more information, refer to Microsoft's support article: Guest access in Office 365 groups

Office 365 Groups is service developed by Microsoft with collaboration and sharing in mind.  Groups enables teams to come together in a shared workspace and get work done by establishing a single team identity and a single set of permissions across Office 365 apps.  With Groups you can collaborate with group members when writing documents, creating spreadsheets, working on project plans, scheduling meetings, or sending email.

An Office 365 group includes a shared:

  • Outlook Email Inbox with 50 GB of storage for group email communication
  • Outlook Calendar for scheduling group meetings and events
  • Global Address List entry to facilitate email and calendar group communications
  • Document Library with 10 GB of space for storing and working on group files and folders
  • OneNote notebook for taking project and meeting notes
  • SharePoint Team Site for information, links and content relating to your group
  • Microsoft Planner* for organizing and assigning tasks and getting updates on project progress

*Requires a Group to use. See the "How Do I Get It?" section for instructions on requesting a Group.

Getting Started

Who Can Have It?

  • Groups is part of the Office 365 suite of cloud-based services available to all current staff and faculty of Queen's University with an active Queen's email account
  • Students, alumni, retired staff and faculty are not eligible to request Groups.  See Membership in the Additional Information section for details on group membership. 

Are There Any Costs?

  • Groups is part of Office 365 service and provided at no cost to eligible users
  • Users are responsible for any personal ISP/cellular arising data charges

How Do I Get It?

How to access an existing Group or Plan?

How Do I Discontinue It?

How Do I Delete a Group or Plan?


WARNING: When you delete a group or plan, you are permanently deleting the group.
Deletion will remove all group conversations, email messages, files, calendars, and any other related information. There is currently no way to recover this information.If you would like to delete a group or a plan, please see Delete a Group or Delete a task or plan

What if I Leave Queen's?

  • Please see the Office 365 section of the Service Termination Dates page for details on when service will be discontinued following departure from Queen's
  • Group owners must designate a replacement owner prior to departure. A group without an owner will be automatically and permanently deleted from Queen's Office 365 and at this time the group and contents cannot be recovered

Additional Information


  • Staff, faculty, and current students are eligible to be members of an Office 365 group.  
    Note: If a student is not published (hidden) in the Queen's Global Address List (GAL), they will need to change their publishing options and publish their name and email address in the GAL before they can be added to a group. See Manage Your Publishing Options for more information.
  • People from outside of Queen's with a valid email address can be added as a guest to a group.
  • Additional information on granting access is available on the Office 365 Groups Tutorials

Supported Platforms

Supported Browsers

  • Groups is designed to work with the current or immediately previous versions of Internet Explorer or Firefox, or the latest version of Chrome or Safari. For more information, see Office 365 system requirements

Mobile App availability

Learn more about Outlook Groups mobile app

Office 365 Connectors

  • This feature is not available for use with Queen's Office 365 Groups


  • Owners per group: 10
  • Members per group: 1000 (users may notice delays when accessing the calendar and conversations in large groups)
  • Documental library storage quota: 10 GB
  • Email storage quota: 50 GB


  • Office 365 provides features that are accessible and usable for people who have special needs or disabilities.  For more information, visit: Microsoft's Accessibility in Office 365
  • The Queen's Accessibility Hub is a central online resource for accessibility at Queen's and has information and developed a series of "How-to Guides" to assist faculty, staff, and students create an accessible learning environment across the university


Please refer to the Microsoft Office 365 service page for details on service availability.

Service Level Objective

Please see the links below for Service Level Objectives:

Governing Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

ITS can help with ...

Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the Online Help Form