Information Technology Services
Information Technology Services


ITS has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.

Q. What is the difference between OneDrive and OneDrive for Business?

OneDrive is for individuals to sync their personal files across their devices and to the cloud. OneDrive is available free to individuals.

OneDrive for Business is online storage for organizations. At Queen's University, it's the place where faculty, staff, and students can store, sync, and share their files across multiple devices with ease and security.

With OneDrive for Business you can collaborate with others in real time and edit documents from virtually anywhere via a web browser using Office Online (formerly Office WebApps). Accessing files from multiple devices (including Windows Phone, Windows 8, iOS, and Android devices) is a cinch with native Office Online integration with OneDrive for Business.

For more information about OneDrive for Business, go to the What is OneDrive for Business?  webpage on the Microsoft website.

Q. What if I created a personal OneDrive using my Queen's email address?

The accounts are unique.  To avoid confusion, users can modify their Microsoft account to an alternate email address.  Instructions on how to do this can be found on Microsoft's Use aliases to add email addresses to your account.

Q. Where do I obtain help for my personal OneDrive account?

Queen's does not provide support for use of personal OneDrive. Microsoft provides online documentation to assist users with personal OneDrive.

Q. Can I sync OneDrive for Business to a network drive?

No. OneDrive for Business cannot be synced to a networked or removable drive. Also, do not sync your OneDrive for Business to the same location as your personal OneDrive.

Q.  How do I access files that have been shared with everyone?
  • When someone shares a file with you they have the option to Send an email invitation containing a link to you.
  • If you did not receive a link (or lost it) you can log into OneDrive for Business and from the left navigation menu select Shared with me.  You will see all the files that have been shared with you.
Q. I am syncing my OneDrive for Business to my computer but files shared with me are not syncing. Why?
  • They are not syncing, because they do not belong to you. Only files that you created/uploaded to your OneDrive for Business account will be synced with another device.