Information Technology Services
Information Technology Services

Skype for Business (formerly Lync)

Skype for Business (formerly Microsoft Lync) is a communications and collaboration platform that brings together an experience inspired by the look and feel of Skype with the same level of enterprise-grade security, compliance and control of the Lync client. It includes presence, IM, voice and video calls, and online meetings. Since it is built right into Microsoft Office, initiating chats, voice and video calls and meetings is an integrated experience within Office.

Recently Microsoft updated the Lync client for Windows 7 and 8.1 to Skype for Business.  The new client is also available for some tablets and phones. 

Mac users will continue to use the  Lync for Mac client until a Skype for Business Mac client is available.

Note:  it is possible the icon on the Office 365 Software portal page will be for Skype for Business.  If there isn't a Skype for Business client for your operating system the Lync client will be downloaded.

Learn more about Skype for Business

If you're coming to Skype for Business from Lync, you'll recognize all of the features you already use but in a fresh new interface. 

See what's new

Learn more about Skype

Getting Started

Who Can Have It?

  • Skype for Business is available to all current students, staff and faculty of Queen's University with an active Queen's  email account 
  • Alumni and retired staff and faculty are not eligible for this service
  • Note:  Currently there is no Skype for Business client for Mac computers.  Lync continues to work for Mac

Are There Any Costs?

  • This service is provided at no cost to eligible users
  • Users are responsible for any personal ISP/cellular arising data charges 

How Do I Get It?

Skype for Business is an update for Lync which is included with Office 2013.  If you are not running Office 2013, download the stand alone client

  • For University Owned Computers:  Log in to MyQueensU and download the client from the Software Centre
    • Basic 32-bit Lync for Windows (recommended)
    • Basic 64-bit Lync for Windows
    • Lync 2011 for Mac
  • For Personally Owned Computers: Download from Office 365

What if I Leave Queen's?

  • Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's

Please note: Skype for Business is not a formal form of communication and not meant to take the place of email or other types of official correspondence used for conducting university business. 

Additional Information


  • Office 365 provides features that are accessible and usable for people who have special needs or disabilities.  For more information, visit: Microsoft's Accessibility in Office 365
  • The Queen's Accessibility Hub is a central online resource for accessibility at Queen's and has information and developed a series of "How-to Guides" to assist faculty, staff and students create an accessible learning environment across the university


Please refer to the Microsoft Office 365 service page for details on service availability.

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support

ITS can help with ...

Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the Online Help Form.