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Queen's University
 

Electronic Classroom Audio/Video Troubleshooting Guide


  • Laptop Image
    • No Image
      • Projector on, Queen's Logo or blue screen?
        • Yes--- Reselect input on controller
          • BOTH ends of VGA Cable properly connected?
          • Have you turned on your external monitor port?
            • Humphrey 102... Sympodium MUST be ON 
            • Turn on the external display port.
            • Picture
              • In Windows 7 = Windows key + P
              • Some Toshiba Models
                • Right click on desktop
                  • Display Properties
                  • Graphics Option
                  • Output to
                  • Intel(R) Dual Display Clone
                  • Notebook + Monitor
      • No -- Turn "Display Power" ON (hold 3 sec.) or do remotely
        • Contoller functions are disabled while power up/down (90 sec)
    • Image is Cropped
      • lower the resolution by:
        • Click start -Control Panel, Display, Settings
        • Screen resolution, set to 1024x768, click Apply
        • From within "Power Point" 2003 Version
        • From within "Power Point" 2007 Version
    • Image is split / half image / icons on one or other
      • Click start -Control Panel, Display, settings
      • in grey box select 2nd display
      • Deselect  "Extend my windows desktop on this monitor"
      • Click apply
    • Image on projector but flickers, goes away, intermittent
      • Click start - Control Panel, Display, Settings
      • Advancd button, Monitor tab, monitor settings
      • (pull-down) choose anything over 60 Hz
      • If only 60 Hz offered, computers refresh rate set to low,  transfer to Computer Helpdesk 36666
    • Image only one colour
      • Check user end of VGA cable for bent or broken pins
      • Bad cable from user to projector
      • Display properties, Color quality set too low
    • Image too dim
      • Make WO to check lamp in projector
    • Projector won't power on.
      • IP enabled classroom
        • Open the controllers Web Page is the Display Status: "Connected"?
          • Yes- Goto control tab and turn "ON"
          • No- Projector is locked up and must be reset.
          • See Comments tab of room asset in Micromain for breaker location.
  • Laptop Audio
    • Volume level on controller
    • Amp on and input turned up? (if cabinet not locked)
    • Audio of VGA cable plugged in at both ends?
      • Plugged into correct jack of laptop (Not Mic In)
  • DVD Player (Not Laptop)
    • No Image
      • Projector on, blue screen or Queen's logo?
        • Reselect input on controller
        • Disc in (Label UP) and DVD logo on screen
          • power should be on since a disc has been inserted
            • Eject disc and watch for "No Disc" or DVD Players Logo
              • If no then site visit required
          • Yes- Press play, should begin playing if not site visit required
    • Audio
      • Volume Level on controller
      • Amp on and input and Master turned up? ( if cabinet not locked)
      • If video present but no audio site visit required
  • VCR
    • No Image
      • Projector on, blue screen or Queen's logo?
        • Reselect input on controller
        • Tape in and "Play" should be displayed on screen
          • power should be on since a Tape has been inserted
            • Eject Tape and watch for "EJECT" on Display
              • Is tape on Left Reel (REWOUND)
              • Still no video, then site visit required (Video is not getting to Projector)
      • Multi-Standard VCR
        • Output select--NTSC
    • VCR Audio
      • Volume Level on controller
      • Amp on and input turned up? ( if cabinet not locked)
      • If video present but no audio site visit required
  • Doc Camera
    • Power On the Doc Camera
    • Reselect input on controller
    • if no video site visit required
  • IPD (Interactive Pen Display)
    • Laptop image is fed through this devise, Used for annotating video to projector
    • Special software is required on laptop, available @ www.smarttech.com
    • A USB cable from the IPD must be connected to the laptop
    • Set Laptop "Screen Refresh Rate" below 72 Hz
  • Auxiliary Video input
    • Reselect input on controller
    • Older rooms withOUT IP control VCR on and on L-1 (Aux. input may go through VCR)
  • Auxiliary "S" Video input
    • Reselect input on controller

Click here for Lecture Capture documentation.


Kingston, Ontario, Canada K7L 3N6 613.533.2000