Queen's University
Search Type
Information Technology Services
Information Technology Services


Your NetID is your network identity at Queen's University. It will be the "User ID" you need to sign on to the applications and services that are operated by Information Technology Services (ITS), such as Office 365 email, onQ, SOLUS Student Centre, MyQueensU, QShare, Wiki, etc.

Ten Character NetID passwords now required

As of October 11, 2016 all new NetID password changes must adhere to the following standard:

  • Be a minimum of 10 characters
  • Contain at least one uppercase letter
  • Contain at least one lowercase letter
  • Contain at least one number
  • Contain at least one special character

Strong passwords protect both personal and university information and prevent misuse of Queen's University resources.

This standard exists as an element of the Queen's University Electronic Information Security Policy Framework.

Getting Started


  • Students, faculty, staff and alumni members at Queen's each receive a NetID.

Students, Faculty and Staff:

  • The first step in using your NetID is to go through the activation process. To do so go to the NetID Profile Manager


  • If you know your NetID but you do not remember the password, you can re-set the password through ITS
    • If you set up your Security Questions and an alternate email address, go to the NetID Profile Manager and select Start Password Reset page.
    • If you did not set up your Security Questions, contact the IT Support Centre at 613-533-6666
  • If you never had a NetID but you remember your student number, you can Activate a NetID.
  • If you don't know your NetID or student number contact the Alumni Contact Centre at 1-800-267-7837 (Monday to Friday, 8 am to 5 pm)


  • This is for a guest/consultant/visitor who absolutely will NOT be issued any type of appointment and is not paid by the university
  • Account can be requested by contacting the department's IT Admin Rep

Additional Information

You are assigned a NetID when you first come to Queen's.

Note: Using the email option does not change your NetID. If your original assigned email was, and you have opted to use, your NetID would remain 'thumbt'.

Related Links:

Termination of NetID

The termination process differs for students and staff or faculty. See the NetID Termination page for details.

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies, failure to comply may result, at a minimum, with suspension of service:

Help & Support