ITServices
Queen's UniversityNetID FAQs
ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.
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- The NetID/GetID page is located at: http://netid.queensu.ca/activate
- Q. What is my password?
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Q. How do I change my NetID password?
To change your NetID password go to https://netid.queensu.ca/manage
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Q. I just ran NetID account activation and it's not working, why?
- Make sure you are using the correct student number and birthdate. If you are unsure of your student number, please contact the Registrar's Office at 613-533-2040.
- If you received your NetID and password but they do not work when you try to use them, you might not have waited long enough. Provisioning time for some services is typically under 2hrs from 9am to 7pm and past 7pm, it will be done overnight.
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Q. I received an email requesting my password. Should I reply?
- No.
- ITServices will not send you an unsolicted email requesting your NetID/email password.
- If you receive such an email - delete it. It is an attempt to steal your password to gain access to your accounts.
- If you have any questions or concerns contact the IT Support Centre at 613.533.6666.
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Q. I have forgotten my password what should I do?
- Faculty and Staff
- Contact the IT Administrative Representative
- Students
- If you created your Challenge Questions and supplied an Alternate Email address you can use the Self Service Password Reset Tool
- If you did not create your Challenge Questions and did not supply an Alternate Email address you will have to contact the IT Support Centre at 613.533.6666 or complete the Online Help Form
- Faculty and Staff
Copyright Queen's University
Kingston, Ontario, Canada K7L 3N6 613.533.2000