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Queen's University
 

NetID FAQs


ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on this list, please contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.


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  • Q. How do I activate my NetID?

    The NetID activation page is located at: http://netid.queensu.ca/activate

     

    Step-by-step instructions are available in this tutorial: Activate your NetID (Students and Alumni only)

     

  • Q. What is my password?

    Students

     

    Please call our IT Support Centre at 613.533.6666 during our business hours, or fill out our online help form here:

     

    http://www.queensu.ca/its/helpform

     

    Please indicate an alternate email address we can send security questions that you will have to answer and resubmit to us. Once we have your correct answers, our full time staff will reset your account.

     

    Please note: ITServices will never ask you for your NetID/email password in an unsolicited email.

     

    Faculty and Staff

     

    We do not have access to your NetID password. However, we can reset the password if you forget it.

     

    Faculty and Staff have the following options:

    1. If you created your Challenge Questions and supplied an Alternate Email Address, you can use the NetID Self-Service Password Reset Tool .
    2. Bring photo ID to the Learning Commons IT Helpdesk, located on the main floor of Stauffer Library (Monday to Friday: 9 a.m. - 12 p.m., 1 - 4 p.m.)
    3. Call the IT Support Centre at x36666 for a password reset.
    4. Contact your ITAdmin Rep who will submit a password request on your behalf.

     

    Alumni

     

    1. Alumni who did not create their Challenge Questions and provided an alternate email address should contact the Alumni Contact Centre at 1.800.267.7837 (Monday through Friday, 8:00 am to 5:00 pm.) for assistance.
    2. Alumni who have already created their Challenge Questions, can use the Self-Service Password Reset Tool to reset their password.
  • Q. How do I change my NetID password?

    To change your NetID password, go to https://netid.queensu.ca/manage. See the Change Password Tutorial for step-by-step instructions.

  • Q. I just ran NetID account activation and it's not working. Why?
    1. Make sure you are using the correct student number and birthdate. If you are unsure of your student number, please contact the Registrar's Office at 613.533.2040.
    2. If you received your NetID and password but they do not work when you try to use them, you might not have waited long enough. Provisioning time for some services is typically under two hours between 9 a.m. and 7 p.m. Requests submitted after 7 p.m. will be processed overnight.
  • Q. I received an email requesting my password. Should I reply?

    No! ITServices will never ask for your NetID password.

     

    If you receive such an email - delete it. It is an attempt to steal your password to gain access to your accounts.

     

    If you have any questions or concerns, contact the IT Support Centre at 613.533.6666.

  • Q. I have forgotten my password. What should I do?

    Faculty and Staff

    1. If you created your Challenge Questions and supplied an Alternate Email Address, you can use the Self-Service Password Reset Tool.
    2. Bring photo ID to the Learning Commons IT Helpdesk, located on the main floor of Stauffer Library (Monday to Friday: 9 a.m. - 12 p.m., 1 - 4 p.m.)
    3. Call the IT Support Centre at x36666 for a password reset.
    4. Contact your ITAdmin Rep who will submit a password request on your behalf.

    Students

    1. If you created your Challenge Questions and supplied an Alternate Email Address, you can use the Self-Service Password Reset Tool. See the Password Reset Tool Tutorial for step-by-step instructions.
    2. If you did not create your Challenge Questions and did not supply an Alternate Email Address, you will have to contact the IT Support Centre at 613.533.6666 or complete the online help form.

    Alumni

    1. Alumni who did not create their Challenge Questions and provided an alternate email address should contact the Alumni Contact Centre at 1.800.267.7837 (Monday through Friday, 8:00 am to 5:00 pm.) for assistance.
    2. Alumni who have already created their Challenge Questions can use the Self-Service Password Reset Tool to reset their password.
  • Q. I have activated my NetID, but my name is displayed in all capital letters. What should I do?

    There is a known issue with some accounts where the email alias is generated in all caps. For example, JOHN.DOE@queensu.ca, instead of john.doe@queensu.ca. If you are experiencing this problem, please call the IT Support Centre at 613.533.6666, or fill out the online help form.

  • Q. My current legal name is not showing up on some of Queen’s services. How can I have it changed?

    The name associated with your NetID is based on your legal name, as determined by records from either Human Resources (faculty and staff), or the University Registrar (students and alumni). Changes to your legal name must first be initiated through these offices before they will take effect.

     

    Faculty and Staff

     

    Changes to your legal name should first go through Human Resources. For more information, please visit the Human Resources website: Changing Personal Information.

     

    Please note: This is not the same as changing your "Preferred Name" in the Global Address List (GAL). GAL changes will not have any effect on your NetID or email alias.

     

    If you are a current member of faculty or staff who is also an alumnus of Queen's, you may have two separate NetID accounts. To update your alumni account, you will also need to change your name with the Registrar. Please refer to the "Students and Alumni" section below for more information.

     

    Students and Alumni

     

    First make sure that you have changed their legal name with the University Registrar, by completing and sending in the Name Change Request Form (PDF).

     

    If you have sent in your form and have not seen any changes take effect within 4-5 days, you should contact the IT Support Centre to change your preferred name. We will need to verify that the change has been made in PeopleSoft. If not, we will ask you to contact the Registrar’s office to check on the status of your application.

     

    For more information, please visit the Student Names Policy page on the Registrar's website.


Kingston, Ontario, Canada K7L 3N6 613.533.2000