ITServices
Queen's University- Manage My Profile
- NetID Activation
- NetID Best Practices
- Strong Passwords
- Change Password
- Forgotten Password
- NetID Termination
- Employee NetIDs for Students (including Teaching Assistants)
-
Tutorials
- Activate NetID
- Change Password
- Challenge Questions/ Alternate Email
- Publishing Options Settings
- Password Reset Tool
-
Changing and Removing Stored Passwords
- Webmail - Firefox (Windows)
- Webmail - Firefox (Mac)
- Webmail - Internet Explorer
- Webmail - Safari
- Outlook 2007
- Outlook 2010
- Apple Mail
- Dialup - Windows XP
- Dailup - Windows Vista
- Dialup - Mac
- Xythos Client
- Secure Wireless - Windows XP
- Secure Wireless - Windows Vista
- Secure Wireless - Windows 7
- Secure Wireless - Mac
- FAQs
Forgotten Password
Your NetID password is your key to many services available at Queen's. If you have forgotten your NetID password, no one can tell you what it is. However, you can reset your password.
Use the Self Service Password Reset Tool
All members of the Queen's community (students, faculty, staff) who have an active NetID have the option of creating Challenge Questions so if they forget their password they can re-set it themselves. If an Alternate Email Address is provided, all password change notifications will be sent to that email address (as well as the Queen's email address) so the change information will be received, even if the Queen's email can't be accessed
For step-by-step instructions, see the tutorial on Challenge Questions and Alternate Email Address.
If you have already created your Challenge Questions, you can use the Self Service Password Reset Tool to re-set your password.
Have ITServices Staff Re-set your Password
If you have not created your Challenge Questions then you will need to take your Student Card or your Staff/Faculty card and additional Photo ID to the ITServices Walk-in desk located in the Learning Commons of Stauffer LIbrary. This service cannot be performed without the proper identification. They will assist you with re-setting your password.
Staff/Faculty can also go to their IT Administrative Representative for password reset assistance.
You can also contact the IT Support Centre at 613.533.6666 or complete the online help form.
Copyright Queen's University
Kingston, Ontario, Canada K7L 3N6 613.533.2000