ITS

Information Technology Services
Information Technology Services

Change Your NetID Password 

This document applies to students, faculty, staff, and alumni.

Notes: 

  • Many of use use multiple devices (smartphones, tablets, laptops, desktops). If you have saved your password on different devices for services such as Wi-Fi and Email you will need to change these as well.  If you do not update them, they can cause you to be locked out of the service.  See the Changing and Removing Stored Passwords Tutorial for help.
  • When you change your password, depending on the time of day you change it, it may take anywhere from 5 minutes to 2 hours for the change to take place.  Not all services will update immediately.  If you try your new password and you can't access the service you are trying to access, wait a little longer and try again.

To change your NetID password:

  1. Go to https://netid.queensu.ca
    • Log In with your NetID and current Password
    • Click the Log In button

    Note:  You will need to know your current password. If you have forgotten your password, please refer to the instructions on the Manage Your Password page.

    Screenshot illustrating above step

  2. The Account Overview screen will open
    • From the Available Self-Service Actions section select Change your password

    Screenshot illustrating above step

  3. The Enter New Password screen will open
    • You will need to provide a password that is a minimum of 10 characters and uses upper case, lower case, digits, and special characters
    • In the Password: field enter your new password
    • In the Confirm: field re-enter your new password.  Do Not copy and paste your password.  If you made a mistake when you first entered it, you will copy the error and not be able to log in
    • Click the Continue button

    Screenshot illustrating above step

  4. The Manage Your Account Success  screen will open
    • Click the Continue button to return to the Account Overview / Available Self-Service Actions.
    • Note: for email, your password will change within 5 minutes.  However, it could take up to a hour for your new password to migrate to all systems. 
    • Any time you change your NetID password, you must go back to each application in which you allowed your password to be "stored" and update the password that is being stored to your new NetID password.
    • See the tutorial Changing and Removing Stored Passwords.

    Screenshot illustrating above step

  5. The Account Overview / Available Self-Service Actions screen will re-open
    • You can choose to perform one of the other options
    • or you can click the Logout button to end your session.

    Screenshot illustrating above step

Last Updated: June 1, 2017