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Queen's University
 

Self-Service Password Reset Tool


This service is available to all members of the Queen's community (students, faculty, staff, alumni) who have an active NetID and have completed the Challenge Questions and provided an Alternate Email Address.


  1. Go to the NetID Self-Service Password Reset page
    • Choose your Account Type from the dropdown menu
    • Click the Continue button
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  2. If you are a Student:
    • Enter your NetID
    • Enter your Student Number
    • Click the Continue button
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  3. If you are Alumni:
    • Enter your NetID
    • Enter your Student Number
    • Click the Continue button
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  4. If you are a Staff/Faculty member:
    • Enter your NetID
    • Enter your Staff Number
    • Click the Continue button
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  5. The NetID Self-Service Password Reset screen will open
    • Answer your Challenge Questions
    • Click the Continue button
    fill out your challenge questions
  6. If you successfully answer the challenge questions you will see the Password Change screen
    • Enter your new password
    • Confirm your new password by entering it again
    • Click the Save Password & Continue button
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  7. The Password Reset Complete screen will open
    • Your password will be reset immediately
    • A notification email will be sent to both your Queen's email address and your alternate email address if you provided one.
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  8. You will receive email from the Queen's NetID Profile Manager to your alternate email address.

     

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Help & Support

 

  • Students who are unable to reset their NetID password using the Self-Service Password Reset Tool should contact the IT Support Centre by calling 613.533.6666 during regular business hours, or by filling out the online help form .
     
  • Staff and faculty who are unable to reset their NetID password using the Self-Service Password Reset Tool should contact the IT Support Centre by calling 613.533.6666 during regular business hours, or by filling out the online help form . Staff and faculty can also contact their ITAdmin Rep .
     
  • Alumni can get support through Alumni Relations by emailing records@queensu.ca , or by calling the Contact Centre at 1.800.267.7837 (Monday through Friday, 8 a.m. to 5 p.m.)



Kingston, Ontario, Canada K7L 3N6 613.533.2000