ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.
To open a toll account you require a valid NetID. Visit Campus Computer Sales & Service located in Dupuis Hall or the Stauffer Lower Level Drop-off Depot and add a minimum of $5.00 to your account. This will open your toll account.
You can add money to your account with cash, university account number (by ISR), or buy time online with a credit card through the Campus Computer Sales and Service (minimum $10).
The cost of a Toll account is $0.60/hr. Note: if you are dialing long distance, long distance charges will apply.
You are charged for your online time at a prescribed rate per minute. You are only charged for the time you spend online; there is no minimum session charge.
Remember that typing "logout" or closing your web browser is not enough to disconnect your dial-in session; you must choose the disconnect command in your dial-in software.
The Toll line has a much higher user capacity relative to the free lines. A busy signal would be encountered very rarely and may indicate a server problem.
If you experience a busy signal on the Toll line, please contact the IT Support Centre at 613-533-6666.
To see a complete history of your Toll account usage send an e-mail to firstname.lastname@example.org with the word history as the subject. The text of the message can be anything, a blank line will do. The system will automatically send you a reply telling you when you have used your account and the duration of the call.
There are 3 methods of adding money to your Toll account:
Busy signal is common for the free lines because of their high traffic load. There is a limit to the number of users that can be connected to the free connection simultaneously. Once the limit is reached, users attempting to connect will receive a busy signal.
To change this, open up Internet Explorer and do the following:
Sometimes ResNet can be slow, and your computer will try to dial a dial-up connection.
See the tutorials on Changing and Removing Stored Passwords.