To setup a dial in connections, follow these instructions:

1. If you do not already have Packman installed on your computer, please download from http://authoring.wp.queensu.ca/lenya/itswww/authoring/software/packman.html and double-click on the downloaded file to install Packman.
2. After the installation, click Start then Packman Launch Pad. Double-click on Advanced Options icon then on the Connection Wizard icon.
3. Follow the on-screen menu to configure your Queen's Dialup connection.
4. If you are unsure of which dial-up connection to use, please contact the IT Support Center at 613-533-6666.

To setup a dial in connection on a MAC, follow these instructions:

• You will need to download the Macintosh Software Manager.
• Double-click on the downloaded file and follow the on-screen instructions to setup the dial-up connections.
• If you are unsure of which dial-up connection to use, please contact the IT Support Center at 613-533-6666.

To open a toll account you require a valid NetID. Visit Campus Computer Sales & Service located in Dupuis Hall or the Stauffer Lower Level Drop-off Depot and add a minimum of $5.00 to your account. This will open your toll account.

You can add money to your account with cash, university account number (by ISR), or buy time online with a credit card through the Campus Computer Sales and Service (minimum $10).

The cost of a Toll account is $0.60/hr. Note: if you are dialing long distance, long distance charges will apply.

You are charged for your online time at a prescribed rate per minute. You are only charged for the time you spend online; there is no minimum session charge.

Remember that typing "logout" or closing your web browser is not enough to disconnect your dial-in session; you must choose the disconnect command in your dial-in software.

The Toll line has a much higher user capacity relative to the free lines. A busy signal would be encountered very rarely and may indicate a server problem.

If you experience a busy signal on the Toll line, please contact the IT Support Centre at 613-533-6666.

To see a complete history of your Toll account usage send an e-mail to dialacct@post.queensu.ca with the word history as the subject. The text of the message can be anything, a blank line will do. The system will automatically send you a reply telling you when you have used your account and the duration of the call.

There are 3 methods of adding money to your Toll account:

1. Online at http://authoring.wp.queensu.ca/lenya/itswww/authoring/ccss.html. You can add money to your account using a credit card. This may take a little while to process.
2. In Person at the MicroRepair Counter in Stauffer Library basement.
3. By Phone at 613-533-2054.

Busy signal is common for the free lines because of their high traffic load. There is a limit to the number of users that can be connected to the free connection simultaneously. Once the limit is reached, users attempting to connect will receive a busy signal.

1. Wait a while and try dialing again, perhaps during a low traffic period.
2. Use the Toll connection at a charge.

To change this, open up Internet Explorer and do the following:

• Select Tools from the menu options at the top of the screen.
• Go to Internet Options.
• In Internet Options there are a series of tabs.
• Go to the Connections tab.
• Midway down the page look for the Never dial a connection option
• If you have dial-up internet at home, and want to use the Queen's network at work without changing any of your settings:
  • Select Dial whenever network connection not present
  • Do not use this option if you use ResNet.

Sometimes ResNet can be slow, and your computer will try to dial a dial-up connection.

See the tutorials on Changing and Removing Stored Passwords.