ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613 533 6666.
Your NetID may not be activated. Most users will have already completed this step at some point. Simply visit https://netid.queensu.ca/idm/user/login.jsp and login. This will ensure your account is properly activated. It may take up to an hour for the account to complete its activation. So if it does not first connect, please be patient.
Also your NetID MUST end with @queensu.ca. For example usera would log in with email@example.com.
If you still have issues logging in please call 613-533-6666 or fill out the web form.
See the Queen's ITServices Eduroam Tutorials.
However if you are looking for the quick answer then open your wireless connection manager and find the "eduroam" network.
Not officially. Although you will likely have no issues getting it working through by selecting either EAP-PEAP/MSCHAPv2 or EAP-TTLS authentication.
The most up to date list of institutions are available at https://wiki.bc.net/atl-conf/display/Services/Who's+Connected.
No. Windows will automatically negotiate with the eduroam service in order to get you connected to the network.
You should always contact your home institution first when issues arise.
If you affiliated with Queen's you can contact the Queen's University IT Support Centre at 613-533-6666 for immediate support.
Definitely. It is best to work out any kinks that you may encounter before leaving, and the service should work the exact same while you are on Queen's campus.