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Help and Support

Configure Windows Vista to Connect to eduroam


  1. Ensure you have an activated netid
    You must have an activated netid to connect to the eduroam service. Most users will have already completed this step at some point. However as a precautionary measure you should go to https://eservices.queensu.ca/apps/mynetid/loginPage.do and login. This will ensure your account is properly activated. It may take up to an hour for the account to complete its activation. So if it does not first connect, please be patient.

  2. Connect to Wireless Networks
    • First go to the bottom right hand of the desktop and click on the network connections icon (two cascaded computers with a globe in front).
    • Then click Connect to a network.
    Connect to network

  3. Select a Network
    • Look for the "eduroam" network in the list of available networks and double click it. 
    Available Networks List
  4.  Log in as user
    • You will be asked to enter additional information. Click Enter/select additional log on information.
    Additional Information Required
  5.  You must then enter your credentials.
    • You MUST use your netid followed by @queensu.ca (ex. user@queensu.ca).
    • Enter your typical password and leave the Logon domain blank. 
    Entering Credentials
  6.  Verify Certificate
    • You will be asked to enter additional information.
    • Click Enter/select additional log on information. To ensure secure communications a special certificate is provided by the server to your machine.
    Additional Information Needed
  7. This screen allows you to view and verify the Server Certificate.
    • Typically just clicking  OK will be fine, but if you wish to double check click "View Server Certificate".
    Validate Server Certificate
  8. Connecting...
    • Next it will take up to 15 seconds to connect.
    • You are expected to follow the network use policy set forth by the host institution. See Queen's policy at http://www.queensu.ca/secretariat/senate/policies/codes.html.
    Connecting to eduroam

    Successfully Connected
  9.  Something went wrong!
    • In the event that you receive an error message, it is likely you have just entered an incorrect netid or password. Please try again.
    • If it continues to fail contact the Support Centre at 613-533-6666.

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Kingston, Ontario, Canada K7L 3N6 613.533.2000