ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613-533-6666.
Your computer needs to be verified and configured to use ResNet. Please follow these steps to complete this part of the process:
ResNet is for wired devices. Many newer compact computers, such as MacBook require a dongle or adapter to connect to a wired ethernet connection. If you have a dongle or adapter, follow the instructions above for wired systems. You may install your own wireless router on your ResNet connection, provided that it is properly secured and password protected, and that it does not interfere with other student’s or the campus systems. See the instructions below for connecting your router to ResNet.
Your router needs to be verified and configured to use ResNet. Please follow these steps to complete this part of the process:
If you have difficulty with this process, routers may also be registered manually for ResNet using this form, but you will need to know the MAC address of the router and your location in residence. The process above is actually pretty quick and painless, so please try it first.
Note: ITServices does not support routers. Routers are permitted on ResNet, but they will be shut down if they cause a problem. ITServices will not help to configure the router or support computers that are connected to routers. If there is a problem with the PC, it should be connected directly to the wall jack for ITServices to troubleshoot.
Note: Make sure your router is secured and protected with a password (and use one that is not the default one that comes with the router). Even if your router is new it may have old firmware - make sure it is up to date. If your router is dropping connections or freezing up a firmware upgrade may resolve it.
You are responsible for all activity that passes through your router.
No. When you register for ResNet your device is assigned an address that depends upon your location in residence. While there is a form, it's only to be used as a last resort - registering your device from your room will be less painful than filling out the form.
The most common issues that cause problems with NetReg are:
If you continue to have problems with ResNet Activation, contact ITServices Support Centre for assistance, either by calling 613 533-6666 or by using the Help Form link at the bottom of this page.
You need to ensure that you have an antivirus program running on your computer. Queen's University does not have licensed antivirus software for student use. It is the responsibility of the student to source and install a functional AV program.
The following reviews will allow you to compare free and commercial AV programs that can be downloaded or purchased online. Please note that Windows 8 comes preloaded with Windows Defender.
PC Users -
Mac Users -
If you have more than one wired computer, and you aren't using a router, you will need to connect the other computers to your ResNet connection and complete the ResNet configuration and NetReg registration processes. You may register up to 5 devices on ResNet.
Gaming machines must be registered manually for ResNet using this form. ITServices does not support gaming machines. They are permitted on ResNet, but they will be shut down if they cause a problem.