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Queen's University
 

ResNet FAQs


ITServices has gathered a listing of frequently asked questions. If you have a question that is not found on the list, please fill out the Online Support Form or call us at 613-533-6666.


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  • Q. How do I setup ResNet on a wired computer?

    Your computer needs to be verified and configured to use ResNet. Please follow these steps to complete this part of the process:


    1. Connect your computer to your network jack using an ethernet cable and start up a web browser. You will be automatically forwarded to the Authentication website. Enter your NetID and password to accept the ResNet User Agreement and to register your computer.
    2. You will need to restart your computer. Once your computer has been restarted, you will have a fully activated internet connection. Note: some browsers cache websites. It may LOOK like you are still in quarantine when it's just that your browser is displaying a cached page. Clear your browser cache and try again.
  • Q. How do I setup ResNet on a wireless device?

    ResNet is for wired devices. Many newer compact computers, such as MacBook require a dongle or adapter to connect to a wired ethernet connection. If you have a dongle or adapter, follow the instructions above for wired systems.  You may install your own wireless router on your ResNet connection, provided that it is properly secured and password protected, and that it does not interfere with other student’s or the campus systems.  See the instructions below for connecting your router to ResNet.

  • Q. How do I set up ResNet on my router?

    Your router needs to be verified and configured to use ResNet. Please follow these steps to complete this part of the process:


    1. Connect your router to your network jack using an ethernet cable.  Connect a device to your router's (wired or wireles) and start up a web browser. You should be automatically forwarded to the Authentication website. Enter your NetID and password to accept the ResNet User Agreement and to register your computer.
    2. You will need to restart the router - not the device connected to it. Once the router has been restarted, you will have a fully activated internet connection. Note: some browsers cache websites. It may LOOK like you are still in quarantine when it's just that your browser is displaying a cached page. Clear your browser cache and try again.

    If you have difficulty with this process, routers may also be registered manually for ResNet using this form, but you will need to know the MAC address of the router and your location in residence.  The process above is actually pretty quick and painless, so please try it first.

     

    Note: ITServices does not support routers.  Routers are permitted on ResNet, but they will be shut down if they cause a problem.  ITServices will not help to configure the router or support computers that are connected to routers.  If there is a problem with the PC, it should be connected directly to the wall jack for ITServices to troubleshoot.

  • Q. Can I register for ResNet in advance from home?

    No.  When you register for ResNet your device is assigned an address that depends upon your location in residence. While there is a form, it's only to be used as a last resort - registering your device from your room will be less painful than filling out the form.

  • Q. I'm having problems with NetReg/ResNet Activation!

    The most common issues that cause problems with NetReg are:


    1. Your browser may be lying to you.  Some browsers cache websites.  It may LOOK like you are being told you are still in quarantine when it's just a cached page.  Clear your browser cache and try again.
    2. You do not have a valid NetID and password. If you have forgotten your NetID and password contact ITServices Support Centre for assistance.
    3. Your wireless adapter is interfering with your wired connection.  Try disabling the wireless adapter.  Most laptops have a switch or you can disable a connection through the Control Panel/Network Connections.
    4. Your computer may be configured with a manual configuration for Ethernet that is not compatible with ResNet.  Please ensure your ethernet adapter is configured to automatically obtain an ip address.  If you have trouble, click on  Help on your System and search for "automatically assign an ip address.

    If you continue to have problems with ResNet Activation, contact ITServices Support Centre for assistance, either by calling 613 533-6666 or by using the Help Form link at the bottom of this page.

  • Q. Does Queen’s provide antivirus software to students?

    You need to ensure that you have an antivirus program running on your computer. Queen's University does not have licensed antivirus software for student use.  It is the responsibility of the student to source and install a functional AV program.

     

    The following reviews will allow you to compare free and commercial AV programs that can be downloaded or purchased online.  Please note that Windows 8 comes preloaded with Windows Defender.

     

    PC Users -

    http://www.techsupportalert.com/best-free-anti-virus-software.htm

    http://www.pcantivirusreviews.com/Comparison/

     

    Mac Users -

    http://www.digitaltrends.com/computing/best-free-antivirus-software-for-mac/

    http://mac-antivirus-software-review.toptenreviews.com/

     

  • Q. How do I enable auto updates on my computer?

    It is strongly advised that your system be configured to automatically download and install updates.

    Microsoft Updates - http://support.microsoft.com/kb/306525
    Apple Updates - http://www.apple.com/softwareupdate

  • Q. How do I setup ResNet if I have more than one computer?

    If you have more than one wired computer, and you aren't using a router, you will need to connect the other computers to your ResNet connection and complete the ResNet configuration and NetReg registration processes. You may register up to 5 devices on ResNet.

  • Q. I want to opt out of ResNet and use another ISP. Can I?

    You can opt out of ResNet - see Queen's University Residences – Internet Services


    and use a dial-up connection, but you cannot have another internet service provider, such as Sympatico or Cogeco.


    If you have other questions, please email Residence Services at reshouse@queensu.ca.

  • Q. My ResNet network connection is really slow or it disconnects a lot...  Who do I report this to?
    Contact ITServices Support Centre for assistance, either by calling 613-533-6666 or by using the Help Form link at the bottom of this page.
  • Q. Does ITServices support my gaming machine (XBox, etc.) on ResNet?

    Gaming machines must be registered manually for ResNet using this form. ITServices does not support gaming machines.  They are permitted on ResNet, but they will be shut down if they cause a problem.   


Kingston, Ontario, Canada K7L 3N6 613.533.2000