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Information Technology Services
Information Technology Services

Queen's Virtual Private Network (VPN)

Queen's Virtual Private Network (VPN) is a method by which a user can access the University's network resources over the Internet in a secure manner.

If you’re working away from the office or travelling to another city but need to connect to the university, using the Queen’s VPN client (Cisco AnyConnect) is a safe and easy way to connect remotely to on-campus resources. Basically, when you connect to the web while connected to the VPN, your computer contacts the website through the VPN connection, acting like a secure Queen’s IP address for the information you are trying to access. Most importantly, it encrypts the information you are sending over the network, therefore protecting University data and complying with the Electronic Information Security Policy Framework. This is especially important if you’re connecting via an open connection such as a Wi-Fi hotspot.

Getting Started

Who Can Have It?

  • This service is available to current staff, faculty and students.
  • A valid NetID and password is required to access the VPN service.

Are There Any Costs?

  • This is a centrally funded service.

How Do I Get It?

  • In order to use the Queen's VPN, users must install the AnyConnect VPN client.
  • The client is available for both Windows and Macintosh.
  • The client can be downloaded from the Software Centre tab on MyQueen'sU

What Can I Access With it?

  • The VPN allows you to connect to on campus-only resources, for example, Active Directory (AD). 
  • Users will have access to general resources that are restricted to on campus network addresses. 

What if I Leave Queen's?

  • Please see the Service Termination Dates page for details on when service will be discontinued following departure from Queen's.

Additional Information

What if I Cannot Access A General Resource

  • Some resources may not be accessible due to firewall rules. 
  • If you are unable to access a particular general resource via the VPN, please submit an IT support ticket via the Help and Support options below.

Availability

  • The targeted availability of this service is twenty-four hours a day, seven days a week (24x7).
  • Users of the service should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned.
  • Where it is necessary to schedule system maintenance that necessitates a service outage, ITS will do this outside of regular business hours whenever possible.
  • Please check the ITS Notification page for information about unplanned service outages. 
  • Standard Hours of Operation

Service Level Objective

Please see the links below for Service Level Objectives:

Governing IT Policies

Users of this service are governed by the following policies. Failure to comply may result, at a minimum, with suspension of service:

Help & Support

Or, contact the IT Support Centre by calling 613.533.6666 during regular business hours or by filling out the online help form.