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VPN - Cisco AnyConnect Client for Macintosh

The Cisco AnyConnect Client has been licensed to connect to VPNs at Queen's.  This tutorial provides step-by-step instructions for downloading, configuring, running and uninstalling the client.


Download and Install the Cisco AnyConnect Client Software

  1. Download the Mac OS X Cisco AnyConnect client from My.queensu.ca
    • Go to the software tab
  2. Locate the downloaded DMG file and double click to open it
    • Double click the  AnyConnect.pkg icon to start the Installation

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  3. The Install AnyConnect Secure Mobility Client screen will open
    • Click the Continue button

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  4. The Software License Agreement screen will open
    • Read the License agreement
    • Click Continue

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  5. The License Agreement popup will be displayed
    • Once you have read the license click the Agree button

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  6. The Installation type screen will open
    • Uncheck the Web Security and Posture check boxes.  These options are not supported.
    • Click the Continue button

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  7. The Installation will begin
    • The amount of space and the location for the installation will be shown.  You have the option to change the install location.
    • Click the Install button

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  8. The Apple security screen will open asking for permission to install the software
    • Enter the Administrator's Username and Password
    • Click the Install Software button 

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  9. The Installation was completed successfully screen will open
    • The AnyConnect client has been installed 
    • Click the Close button to close the installer

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Configure the Cisco AnyConnect Client Software

Before you can use the AnyConnect client it needs to be configured

  1. Open the Apple Applications  menu
    • locate and open the Cisco folder

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  2. The Cisco folder will open
    • Double Click the Cisco AnyConnect Client

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  3. The AnyConnect screen will open
    • Open the Preferences - VPN menu by clicking the Preferences icon in the lower left corner

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  4. The Preferences - VPN screen will open
    • Uncheck the Start VPN when AnyConnect is started
    • Check the box for Allow local (LAN) access when using VPN (if configured)
    • Close the Preferences screen

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Using the Cisco AnyConnect Client Software

After installing the client, the connection can be turned on and off by using the AnyConnect client status icon in the upper right part of the screen.  If the AnyConnect application has been closed it can be found on the Apple Applications folder in the Cisco folder.

  1. Run the AnyConnect client.  (it you have just finished setting the Preferences it will already be open) 
    • In the Ready to connect  field enter vpn.queensu.ca/Campus (once this is entered and you have connected, this connection will be remembered.)
    • Click the Connect button.

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  2. The message asking to use your Apple ID Authentication will open
    • Click the Deny button

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  3. The Username and password screen will open
    • in the Username: field enter your NetID (not your entire email address)
    • In the Password: field enter your NetID password
    • Click the OK button

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  4. Your VPN connection will be made
    • The AnyConnect icon is visible on the top menu at the right
    • Your AnyConnect connection to the Campus VPN is complete and ready to use services such as Windows File Share.

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Disconnect your the Cisco AnyConnect VPN Connection

When you have finished using the VPN connection don't forget to Disconnect your connection.

  1. Open the AnyConnect client by clicking on the Status connector in the upper right corner of the screen 
    • Select Disconnect.  This will end your VPN connection but the AnyConnect client will still be running should you want to reconnect.
    • If you do not want to leave the AnyConnect client running you can select the Quit Cisco AnyConnect button

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Uninstalling the Cisco AnyConnect Client Software

Unlike many other Macintosh applications, the Cisco AnyConnect application cannot be uninstalled by simply dragging its icon into the Trash;  Run the uninstall program included with the application.

  1. Quit the Cisco AnyConnect Client
    • Click on the AnyConnect icon in the upper right corner of the screen
    • If the AnyConnect client is running, click the Disconnect button
    • Click the Quit Cisco AnyConnect button

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  2. Open the Applications folder and select the Cisco Folder
    • Double click the Uninstall AnyConnect icon

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  3. The Uninstall AnyConnect screen will open
    • Click the Uninstall button

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  4. The Uninstall AnyConnect wants to make changes screen will open
    • Enter your Mac's Administrator Username and Password
    • Click the OK button

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  5. The AnyConnect has been uninstalled screen will open 
    • Click the Quit button

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Last Updated: March 3, 2017