• March 2013
  • Dial-up Service
  • Recycle IT Games a Success
  • 2013 Horizon Report
  • Student Summer Job Opportunity
  • Recycle IT Games - Tuesday, March 5
• February 2013
  • Phone Hours for Support Centre Extended
  • Planned Network Outage February 16
• January 2013
  • Undergrad Email Migrated Successfully
  • Cyber Security Summit
  • Undergrad Email Service Disruption January 26
  • Incident Report: Data Feed Error
  • Electronic Classroom Information Sessions
• November 2012
  • Customer Satisfaction Survey
• 2012 News Archive
  • October 2012
    • Gartner's Top 10 Strategic Technology Trends For 2013
    • Student Satisfaction National Survey Results
    • NMC Horizons Report 2012
  • August 2012
    • Electronic Classroom Information Sessions
    • Tech Talks 2012: Professor Gadget
    • Campus Computer Store Promotions
    • Labour Day Weekend Extended Hours
  • July 2012
    • 7 Things To Know About 3D Printing (EDUCAUSE)
    • New Policy Lets Anyone Post Materials on iTunesU (Chronicle of Higher Ed)
    • Email & Calendaring Documentation Updated
    • Queen's Not Signing Access Copyright License
  • June 2012
    • Checking Your Facebook Privacy (Chronicle of Higher Ed)
    • Profs Talk Free Online Courses (Chronicle of Higher Ed)
  • May 2012
    • Top-Ten IT Issues 2012 (EDUCAUSE)
    • Queen’s Joins List of Universities Warming to Access Copyright model
    • ITServices Survey Raffle Winner
    • Network Changes Happening This Week
  • April 2012
    • Computer Game Treats Depression (CBC News)
    • Network Improvements Planned This Summer
    • Register for Outlook Calendar Training
    • AUCC Agreement with Access Copyright
    • New Campus-Wide Microsoft Agreement
    • Sign Up For Migration Bulletin
    • First Look at New Email System (Apr 12)
  • March 2012
    • Summer Student Job Opportunity
  • February 2012
    • Filling the IT Leadership Pipeline (EDUCAUSE)
    • 2012 Horizon Report
    • Outreach Brown Bag (Mar 7)
    • NMC Names Top Trends (Chronicle of Higher Ed)
    • Changes to New HR Dept Codes
    • Use Your iPad to Teach (LectureTools)
  • January 2012
    • Tablet Ownership Takes Off (CBC News)
    • Google Data Merge (CBC News)
    • Register for Winter 2012 Workshops
    • University Data Must Be Protected
    • Electronic Classroom Information Sessions
• 2011 News Archive
  • November 2011
    • HR Department Codes Changing
    • Outreach Brown Bag (Nov 23)
    • 12 Scams of Christmas (McAfee)
  • September 2011
    • A/V Rentals Moved to AMS
    • Register for Fall 2011 Workshops
  • August 2011
    • Electronic Classroom Information Sessions
    • Understanding Recent Service Outages
  • July 2011
    • Authentication Services Updated
  • June 2011
    • Preview the New QShare + Upgrade Date Announced
  • April 2011
    • ETC Showcase Friday, April 29
    • Spring 2011 Workshop Schedule Available
    • New Virus Alert - LizaMoon
  • March 2011
    • Summer Job Opportunity
  • February 2011
    • Why is Email Being Blocked?
    • Outreach Brown Bag February 18
    • Changes to Web Hosting Service
    • Summer Student Web Resource Program
• 2010 News Archive
  • December 2010
    • Electronic Classroom Information Sessions
    • Winter 2011 Workshop Schedule Available
    • New MyQueensU Released in Beta
  • October 2010
    • Online Security Awareness
  • September 2010
    • Fall 2010 Workshops
  • August 2010
    • Electronic Classroom Information Sessions
  • July 2010
    • Moodle Mania Every Wednesday!
  • April 2010
    • Spring 2010 Workshops Announced
  • March 2010
    • Warning About Password Stealing Attempts
    • Equipment Loans Centralized
  • February 2010
    • Summer Student Resource Program
    • Winter 2010 Workshops Announced
• 2009 News Archive
  • December 2009
    • Electronic Classroom Info Sessions
  • October 2009
    • New Online Training Available from ITServices
  • September 2009
    • Changes to Queen's Email
  • August 2009
    • Electronic Classroom Information Sessions
    • ITServices Introduces Updated Fee Schedule
    • Changes at the IT Support Centre
  • June 2009
    • Changes to antivirus, Ida, Queen's email
    • University Telephone Listings
  • May 2009
    • Technology leads way in classroom education
    • Spring Intercession Workshops
  • April 2009
    • Socially Engineering Viruses
  • March 2009
    • Conficker C Computer Worm
    • New Fee Added to Purchase of Electronics
    • What's on the Horizon? Clouds, of Course
    • ITServices Spring Workshop Schedule Now Available Online
  • February 2009
    • Queen's IT Goes Greener
    • Queen's Joins eduroam
  • January 2009
    • Your.Name Now Available for Grad Students
    • Electronic Classroom Information Sessions
    • Winter Workshops Announced
• 2008 News Archive
  • December 2008
    • ETC Opens New Multimedia Lab
    • Some Straight Talk on Buying Consumer Electronics
  • November 2008
    • Meridian Mary to Retire Soon
  • October 2008
    • NotifyLink Smartphone Software Now Available
    • Everyone Invited to ETC Open House
    • Requests to Confirm Email Identity
  • September 2008
    • "The Voice of Queen's" Retires
    • Everyone Invited to ETC Open Houses
    • What's New in ITServices?
  • August 2008
    • Service Hours for Labour Day Weekend
    • QShare Now Available to Students!
    • Electronic Classroom Information Sessions
    • SoftChalk Demonstration
  • July 2008
    • July 26th Service Interruption
  • June 2008
    • Requests to Confirm Your Email Identity
    • New Electronic Information Security Services
    • New Name for VMP & CPT
  • May 2008
    • OUETD Appointment
    • New Services Launch
  • April 2008
    • ITServices Workshops
    • Videoconferencing Facilities Now Available
    • Wireless Security at Queen's University

Help and Support

• Dial-up Service

  Effective June 18, 2013, ITServices will be discontinuing dial-up service. Over the years, the use of dial-up service has been declining and there is an increasing number of alternate service providers available in the local area. This change will enable ITServices to realign resources toward more value added service offerings.

• Recycle IT Games a Success

  Recycle IT Games took place Tuesday, March 5, 2013 and was a great success!

• Student Summer Job Opportunity

  ITServices is looking for a few Queen's students who are interested in working on web content this summer.

• 2013 Horizon Report

  Each year, the New Media Consortium (NMC) collaborates with experts from around the world to predict trends in global emerging technologies. This year's NMC has teamed with EDUCAUSE Learning Initiative (ELI) and has released the 2013 NMC Horizon Report.

• Recycle IT Games - Tuesday, March 5

  Drop off your e-waste at the first ever Recycle IT Games, and play games to win prizes!

• Phone Hours for Support Centre Extended

  As of Wednesday, February 13, 2013, the IT Support Centre will be extending its telephone support hours to 8:00 a.m. to 5:00 p.m., Monday through Friday.

• Planned Network Outage February 16

  There will be a planned network outage on Saturday, February 16, 2013, from 4:00 a.m. to 10:00 a.m.

• Undergrad Email Migrated Successfully

  On Saturday, January 26, undergraduate students were successfully migrated to Microsoft O365.

• Cyber Security Summit

  Georgia Tech "Cyber Security Threat Report" summarizes top security threats of 2013.

• Undergrad Email Service Disruption January 26

  Undergraduate student email is migrating to Microsoft Office 365 on Saturday, January 26, 2012 at 12:01am.

• Incident Report: Data Feed Error

  From time to time we experience unplanned system or service outages that cause a significant disruption to normal operations. In these instances, ITServices will produce an Incident Report that summarizes the issue and resulting action items.

• Electronic Classroom Information Sessions

  For Winter Term 2013, ITServices will be offering small, informal Electronic Classroom Information Sessions.

• Customer Satisfaction Survey

  In April 2012, Queen's faculty and staff were invited to complete a Customer Satisfaction Survey. The results of the survey are now available.

• Gartner's Top 10 Strategic Technology Trends For 2013

  Gartner Inc., a leader in information technology research, has predicted the top ten strategic technology trends for next year.

• Student Satisfaction National Survey Results

  Queen's has been ranked at the top of medium-sized universities for student satisfaction with technology in the Globe and Mail's "Canadian University Report".

• NMC Horizons Report 2012

  What Do Technology Experts Agree Higher Education Will Adopt This Year?

• Electronic Classroom Information Sessions

  Find out when Electronic Classroom Information Sessions will be held for faculty members for Fall Term 2012.

• Tech Talks 2012: Professor Gadget

  You are cordially invited to join us on Thursday, September 6 for a showcase of teaching & learning technologies. Registration required.

• Campus Computer Store Promotions

  Check out the Campus Computer Store's Back-to-School 2012 Promotions!

• 7 Things To Know About 3D Printing (EDUCAUSE)

  Find out 7 things to know about 3D printing and how it can be useful for education. From EDUCAUSE's "7 Things You Should Know" series.

• New Policy Lets Anyone Post Materials on iTunesU (Chronicle of Higher Ed)

  Apple has annouced that anyone can now post materials and create courses on iTunesU.

• Email & Calendaring Documentation Updated

  Our website documentation for these services has now been consolidated under the Queen’s Email and Calendaring Services main page.

• Queen's Not Signing Access Copyright License

  After much discussion, Queen's University has announced that they are not going to sign the new Access Copyright License.

• Checking Your Facebook Privacy (Chronicle of Higher Ed)

  Follow these steps to make sure your Facebook privacy settings are up to date.

• Profs Talk Free Online Courses (Chronicle of Higher Ed)

  The Chronicle of Higher Education interviewed four professors to share their thoughts on teaching Massive Open Online Courses.

• Top-Ten IT Issues 2012 (EDUCAUSE)

  EDUCAUSE presents the top-ten IT-related issues facing higher education institutions, as identified by the EDUCAUSE IT Issues Panel. Panel members frame each issue with discussion and a set of strategic questions.

• Queen’s Joins List of Universities Warming to Access Copyright model

  "Queen’s University has indicated it will be signing a letter of intent to accept the model licence agreed on between the Association of Universities and Colleges of Canada and Access Copyright."

• ITServices Survey Raffle Winner

  ITServices is pleased to announce that Dr. Peter Galbraith, Faculty of Medicine, is the winner of an iPad 3 tablet.

• Network Changes Happening This Week

  The next phase of network structural changes planned for summer 2012 is happening this week.

• Computer Game Treats Depression (CBC News)

  A special computer game is as effective for treating adolescent depression as one-on-one counselling with trained clinicians, Australian researchers report in the British Medical Journal.

• Network Improvements Planned This Summer

  A number of improvements are being planned for the Queen's network service this summer.

• Register for Outlook Calendar Training

  Our next set of information and training sessions about the new email and calendar system is called "Bye-Bye OCal, Hello Outlook!". Learn more and find out how to register.

• AUCC Agreement with Access Copyright

  The Association of Universities and Colleges of Canada and Access Copyright announced today that they have negotiated a model licence that will allow universities to reproduce copyright-protected materials in both print and digital formats.

• New Campus-Wide Microsoft Agreement

  Queen's University has entered a campus-wide agreement with Microsoft for both Windows upgrades and the current version of the Microsoft Office Suite (Windows and Macintosh).

• Sign Up For Migration Bulletin

  Subscribe to a weekly email bulletin to stay in the loop about the email and calendar migration for staff, faculty and graduate students.

• Filling the IT Leadership Pipeline (EDUCAUSE)

  CIO and AVP (Information Technology Services) Bo Wandschneider is a co-author of the EDUCAUSE article, "Filling the IT Leadership Pipeline: A Panel Discussion".

• 2012 Horizon Report

  The 2012 Horizon Report is now available.

• NMC Names Top Trends (Chronicle of Higher Ed)

  New Media Consortium Names 10 Top ‘Metatrends’ Shaping Educational Technology

• Winter 2012 Newsletter

  Winter 2012 ITServices Newsletter

• Changes to New HR Dept Codes

  Since the original information about new department codes was published in November 2011, changes have been made to the new tree structure.

• Use Your iPad to Teach (LectureTools)

  From The LectureTools Blog: 5 Ways to Use Your iPad to Teach in the College Classroom

• Tablet Ownership Takes Off (CBC News)

  From CBC News: Tablet and e-book reader ownership takes off - adoption of devices nearly doubles within a month.

• Google Data Merge (CBC News)

  From CBC News: Google's new plan to link user data across its email, video, social-networking sites has come under fire from critics who say it's an invasion of privacy because of the sheer volume of information collected and the inability of users to opt out.

• Register for Winter 2012 Workshops

  The ITServices Workshop schedule for Winter 2012 is now available online

• University Data Must Be Protected

  A recent incident of information theft at a Canadian university highlights the need for safeguarding personal information stored on laptops and mobile devices kept in offices or taken off Queen's premises.

• Electronic Classroom Information Sessions

  For Winter Term 2012, ITServices will be offering Electronic Classroom Information Sessions for any faculty members who wish to have an introduction to the equipment and interfaces in our electronic classrooms.