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Queen's University

Help and Support

Three New Service Offerings Launched with Website


ITServices is pleased to announce the launch of our new website in conjunction with three new services - WebPublish, the Queen's Wiki, and a media streaming server.


The new ITServices website, authored in the WebPublish environment, was built around our service offerings. Not only is the new site more visually appealing, the organization of the main page into category headings also makes it easier than ever to locate information about the service you are researching. ITServices News and Alerts can be viewed from the main page, or they can be subscribed to as RSS feeds. Also available from the main page are Quick Logins to commonly used services such as MyQueensU, Oracle Calendar, and Campus Computer Sales' online store.


In partnership with Marketing & Communications, ITServices has developed a web authoring tool called WebPublish which is easy to use, is a supported product on campus, and gives a Queen's "look and feel" to the more than twenty live sites using WebPublish on campus right now. ITServices offers free workshops on how to use WebPublish, and Marketing & Communications will provide guidance and support on both site design and content management.


The Queen's Wiki is an online collaboration tool that allows users to create, share and publish content to the web. Faculty and staff members can create their own personal wiki spaces, or group spaces can be setup for courses, departments or cross-departmental projects. Wikis are useful in teaching and learning environments not only because they allow multiple users to add and edit content collectively, but also because they provide version control, offering a safety net against undesirable changes. Furthermore, access to the Queen's Wiki can be controlled on a space-by-space or page-by-page basis using Queen's NetIDs and passwords.


In addition to providing wiki spaces, ITServices is now offering accounts on our media streaming server. Streaming is a way of delivering media (video and audio) across a network so that the user's computer does not have to download the entire media file. This is achieved by having the media sent in a compressed format over the Internet as a continuous "stream" which is played in real time as it arrives, instead of having to wait for a large file to be downloaded before it can be seen or heard. In order to receive the streamed media, the user needs a media player, which may be part of their browser or may be downloaded separately. The Queen's streaming server supports three commonly used media players: RealPlayer, QuickTime and Windows Media Player.


ITServices offers three types of streaming server accounts: individual, course and departmental. All faculty and staff members with a NetID can request an individual streaming account, which can be used for educational or personal content. Course accounts may be shared by students enrolled in that course, and departmental accounts are granted to Queen's-affiliated departments, groups, or organizations with an ongoing educational mission requiring media streaming services. Streaming account requests are processed through a web-based form.




Kingston, Ontario, Canada K7L 3N6 613.533.2000