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Queen's University

Help and Support

Requests to Confirm Your Email Identity

Recently, a number of people with Queen's email addresses received an email request to confirm their email identity. The email appeared to have been sent from QUEENSU.CA, and the request was based on the fact that the database was being upgraded. To confirm their identity, users were asked to provide the following personal information: Email Username, Email Password, Date of Birth, and Country or Territory.


It all sounded pretty good, except for one problem - the email was not from Queen's. It was an attempt from an unidentified outside source to trick people into divulging confidential information. This sort of effort is known as phishing, and is becoming increasingly common.


Please remember that you will never be asked to divulge your password by any legitimate group at Queen's. If you have been caught by one of these hoaxes, change your password immediately. The ITServices password change tool can be accessed at:


If you have any further questions, please call the ITSupport Centre at 613.533.6666.

Kingston, Ontario, Canada K7L 3N6 613.533.2000