There will be some noticeable differences in operations at the IT Support Centre this coming year, driven by the constraints of the current economic climate. These will entail a reduction in service hours and the introduction of new fees, which will come into effect on August 10, 2009.
During the upcoming school year, the IT Support Centre will continue to operate on summer hours, which are 8:30 am - 4:30 pm, Monday through Friday. While these hours have always been in place for the drop-off depot in the lower level of Stauffer Library, they will now also apply to the Queen's Learning Commons Desk on the main floor of Stauffer Library, as well as to telephone support at 613.533.6666.
In addition, while the IT Support Centre has for many years been able to offer free software support for services such as virus removal, it is unfortunately no longer viable to do so. Thus, some new fees have been introduced to help mitigate the costs associated with software support:
The IT Support Centre will continue to offer free support to users who telephone the Support Centre at 613.533 6666, who fill out the online help form, and who visit the Queen's Learning Commons desk in Stauffer Library.
Please consult the Services Fees page on the ITServices website for more information, or call the IT Support Centre at 613.533.6666.