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Queen's University

Help and Support

Warning about email messages requesting your password


Over the past week, faculty, staff and students have been subjected to repeated NetID password stealing attempts, resulting in numerous compromised accounts.


What does this mean?


If you have given your NetID and password in response to an email requesting this information, your Queen's Network Identity has been stolen. The implication of this could extend beyond your NetID services (such as email) and could include exposure of other Queen's sensitive data, and other personal and confidential information.


In addition, compromised accounts are used by hackers to send hundreds of thousands of spam email messages. This results in Queen's email being blocked by other email providers, including educational institutions. Please remember ITServices will NEVER ask for your NetID password. If you receive an email requesting this information, regardless of how authentic it appears, DO NOT respond.


To see sample emails circulated at Queen's, or to learn what to do if you've replied to one of these emails, visit the ITServices Spring 2010 Newsletter article, About Email Asking You for Your Account NetID and Password.


For further assistance, please call the IT Support Center at 613.533.6666 or fill out the online help form.

Kingston, Ontario, Canada K7L 3N6 613.533.2000