Information Technology Services
Information Technology Services

Information Technology Services (ITS) understands that connecting on-the-go is important to keep up to date with your courses, find out what's happening on campus and communicating with classmates and colleagues. This demand for constant connectivity and mobility is steadily growing on campus. Queen's ITS has been making improvements to meet those demands for students, faculty and staff.

"Queen's ITS is working together with Bell Mobility as the lead carrier in deploying a campus-wide distributed antenna system to provide better, more reliable cell service inside campus buildings for customers of all carriers."
- Hugh Flemington, ITS Project Lead

As a strategy to improve cell service in downtown Kingston as well as on Queen's main campus, this distributed antenna system is the largest design and installation Bell has completed to date. Bell Mobility has chosen Queen's main campus as a first location to deploy new small cell technology to provide additional LTE capacity on their network in high traffic and dense population areas. They have installed equipment in twelve locations in and around the campus. The antenna system is operating in Goodes Hall, Stauffer Library, Queen's Centre and Victoria Hall while systems in Brant House, David C. Smith House and Watts Hall will be in service by the end of September.

The system currently supports customers of Bell Mobiilty, Telus Mobility, Virgin Mobile and Koodo. Queen's is actively encouraging Rogers Wireless and Wind Mobile to provide their customers with this enhanced service; both continue to investigate the option to connect to the system.

Did you know that 60% of devices on the Quee's WiFi are cellphonesInitial priorities for the multi-year indoor project were set based on known problem areas and buildings with large numbers of people. Continuing feedback from the Alma Mater Society, Residences and ITS advisory boards will ensure campus interests are reflected as the project proceeds.

Students can now live tweet, message or Snapchat as they're cheering on the Golden Gaels football team!

In addition to the indoor distributed antenna system and the small cell outdoor coverage, the west campus will soon benefit from a new Bell macrocell on John Orr Tower to relieve capacity issues in the neighbourhood on event days.

With these great improvements in connectivity across campus, Queen's will be one of the best connected universities in Canada!

For more information on where the recently installed antennas are located see the pdf below.


If you encounter issues with your cellular service on Queen's campus you should continue to contact your carrier for support.