Information Technology Services
Information Technology Services
Jason Lockerbie is a First Level Support Analyst in the Information Technology Support Centre and the 2015-2016 Chair of the Information Services and Technology Student Advisory Committee. It is our pleasure to have Jason as a guest contributor to this edition of ITS News.

Student Advisory Committee: Providing a voice for students on campus

When you hear the words ‘advisory committee,’ what comes to mind? 
Your first thought might be advice. Advice is the foundation on which the Information Services and Technology Student Advisory Committee (ISAT-SAC) is built.

The Information Services and Technology - Student Advisory Committee (ISAT-SAC) was developed in 2012. The committee is comprised of staff from Information Technology Services (ITS), the Library and Queen’s University Marketing and Communications as well as 15 students from organizations across the Queen’s community. This initiative is an important aspect of the IT@Queen’s initiative from the Office of the CIO and Associate Vice-Principal, which aims to provide better information technology service to the Queen’s community.

Each month during the school year, the committee gathers to deliberate, reflect on and consider issues, problems and solutions involving information technology at Queen’s University. Having monthly meetings allows the students to regularly advise university staff on their technology needs, concerns and priorities.

At the end of each academic year, the recommendations of the committee form the basis of a report which includes the response from ITS and the departments whose IT services the committee has discussed and to whom feedback has been provided. These reports have resulted in valuable services and offerings for students, but most importantly the report allows a direct channel for the students to voice their priorities to ITS in the ever changing field of information technology.

During this past school year, the committee tackled many different issues such as cybersecurity, accessibility, the Queen’s Events Calendar, and Learning Management Systems, including a valuable discussion on the direction of teaching and learning at Queen’s University directed by Peter Wolf, Associate Vice-Provost and Director of the Centre for Teaching and Learning.

Image of students walking on Queen's campusIn the few short years of the ISAT-SAC existence the committee’s recommendations have had an impact on services such as alumni email, course enrollment waiting lists and a SOLUS class schedule calendar subscription service. But perhaps more important than the services made available are the relationships formed between the Information Technology units on campus and the student organizations which comprise the committee. Having a clear channel for input and advice from our users allows ITS to serve our customer base with the knowledge of how they are directly impacted by our support and services.

The ISAT-SAC 2015/16 year has officially come to a close and the report is in development. The report will be posted to the CIO Student Advisory Committee Wiki page, which is publicly available. Past meeting minutes and reports of the committee are also available on this page.

For more information about the ISAT-SAC contact this year’s Chair Jason Lockerbie; Vice-Chair, Lauren MacLean; or Committee Member Wrangler, Judy Russell for more information.